Access Coordinator, Mental Health & Substance Use Programs

Phoenix Society

Title: Access Coordinator, Mental Health & Substance Use Programs

Location: Surrey

Position Status: Full-time, 37.5 hours per week

Reports to: Intake Specialists

Supervision of: Program Navigators

Salary: Level 5 $46,306.97 – $49,725

Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies!


Job Summary

The Access Coordinator is responsible for providing point of care leadership to the admissions team supporting centralized intake processes for all bed-based substance use programs. The Access Coordinator will also oversee the Program Navigators who support intake, transition, and discharge planning across all bed-based programs.

Essential Duties and Responsibilities

Program Management

Coordinates the work of the Intake Specialists and Program Navigators on a day-to-day basis

Ensures intake staff follow established criteria and prioritizes intakes based on criteria, leads, and facilitates actions related to daily client flow, plans for client transfer or discharge and appropriate client placement/referral

Liaises with the clinical care team to ensure specific care plan actions and processes are completed and reviews the intake and discharge planning of clients to ensure optimal progression to discharge, in collaboration with the other clinical team members

Responsible for ensuring admissions team files and manages all verification paperwork as required to adhere to accreditation, licensing and safety guidelines, and/or funding sources.

Acts as a point person for clients, families, and community care teams who have concerns or questions regarding their care; follows ups as required


Provides oversight related to clinical and organizational data collection across all MHSU programs; prepares reports for MHSU leadership and funders, as required.

Manages central client calendar to ensure program participants are supported by program navigators to attend scheduled appointments offsite as part of their treatment

Human Resources

Assists the Manager by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and optimal use of budgetary resources

Determines related training and orientation requirements

Assigning and adjusting workload, schedules, and coordinating staff when coverage is needed, ensuring service levels, and staffing requirements are met

Community Engagement

Participates in funder meetings and community stakeholder committees on behalf of the program as required by the MHSU leadership



Post-secondary diploma in social work, community services, etc., or an equivalent combination of education and experience

2 to 4 years of practical experience in an admission setting working with vulnerable populations, substance use services, mental health, or corrections

Satisfactory completion of a criminal records check with vulnerable sector screening is required

Satisfactory completion of Tuberculosis Screening form is required

Satisfactory completion of Employee Immunization Record form is required

First aid certification with CPR is required

Valid driver’s license is required

High level of integrity and dependability with a strong sense of urgency and results-orientation

Demonstrated strong written, verbal and interpersonal communication skills

Ability to lead and work in a trauma-informed practice

Demonstrated commitment to the social sector with a passion for the organization’s mission is essential


The Phoenix Society is a multi-service agency located in Surrey, BC dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

Vaccination Requirement

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.

What we offer

  • 100% employer paid benefits
  • Disability and Life insurance
  • Employee Assistance Program
  • 100% Employer Paid Extended health care (Dental, Vision, paramedical)
  • Flexible schedule
  • Matching RRSP contribution
  • 6 sick and 6 personal leave days a year
  • Education and Training allowance
  • Bring your dog to work

Commitment to Equity, Diversity & Inclusion

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.


Application Process: Please apply with a cover letter and resume via our job board or on this site.

Application Deadline: The position will be filled as soon as a suitable candidate is identified.

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