JOB DESCRIPTION

Your Role

As a Principal IT Officer (Digital Services), you will manage FO IT resources (staff members, contractors and managed service providers) in a group of field offices around the South Asian region, ensuring the delivery of quality IT services for ADB personnel aligned with ITD’s vision and priorities. These ADB personnel include local IT end-users, mission travelers, and personnel working outside of duty stations (ODS). Under the guidance of Senior IT Specialist (User Services), you will communicate and help implement work plans, monitor progress, and capture the impact of completed programs. Your role includes promoting a collaborative environment for your team and using insights from the team to improve IT service delivery in the field offices.

Your responsibilities involve understanding user needs, analyzing behaviors and expectations, and providing relevant observations to enhance IT service delivery.

You will coordinate with finance and administrative staff and with relevant FO personnel, IT divisions, and other departments to ensure that agile, user-centric IT end-user services are delivered.

You will:

Management of Field Office IT resources

Provide guidance on the implementation of work plans. Set clear directions and provide feedback on performance.
Support IT functions for the FOs, such as budgeting, sourcing, contract, vendor, and resource management.
Oversee IT upgrades and system delivery across the field offices under your coverage.
Ensure that the team is motivated and works well together, creating a safe environment for open ideas and collaboration. Foster the well-being of your team members.

Reporting and Monitoring

Provide regular progress on directions and work plans.
Monitor and report on results achieved, impact captured, and value measured.
Report on individual and team performance.

Collaboration and Knowledge Sharing

Help with the sourcing of IT services and equipment for assigned FOs. Explore potential regional IT providers for your FO teams’ requirements.
Collaborate with other ITD teams (e.g., ITID, ITOD-CS) and departments (e.g., the CSIS-FOS team) to support your team’s initiatives in the field offices.
Understand users in assigned FOs and the work of ADB on DMCs that could leverage digital transformation.
Stay informed about IT developments to bring back valuable knowledge or opportunities to ITD in HQ.
Qualifications

You will need:

Master’s degree or equivalent in IT, engineering, or computer science; or Bachelor’s Degree and at least 5 years specialized experience relevant to the position can be considered
At least 10 years’ experience working in an IT service delivery/operations environment, and at least 6 years of supervisory experience. Leading a multicultural team is preferred.
Understanding of IT service management and service desk operations is required.
Experience leading multicultural and multinational teams of internal employees and third-party service providers, and managing teams spread across different locations and time zones.
Experience managing the delivery of contracted, outsourced IT services.
Knowledgeable with ServiceNow IT Service Management modules.
Experience supporting internal customers.
Process development and management skills.
Must be ITIL-certified (Information Technology Infrastructure Library) or have other relevant IT service management certification.
Knowledge of change management best practices.
Written and verbal proficiency in English.
Please refer to the link for ADB Competency Framework for Technical Local Staff grade 7.

Benefits

ADB offers competitive compensation and a comprehensive benefits package. The salary will be based on ADB’s standards and comparator markets, taking into account your qualifications and experience.

Paid leave (including parental)
Medical and health benefits
Life and other insurance plans
Staff development
Retirement plan

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements