Application Support Team Leader

Application Support Team Leader

Netcompany-Intrasoft

Brussels, Belgium

Job Description

Are you ready to discover the role of an Application Support Team Leader in Netcompany-Intrasoft?

As an Application Support Team Leader, you will:

• Maintain regular communication with stakeholders, escalating complex issues when necessary;
• Lead and guide application support team in problem-solving, ensuring that solutions are well-documented and shared;
• Contribute to the onboarding and training of new colleagues, fostering a collaborative and supportive team environment;
• Support coordination across the three subservices, in collaboration with the Service Delivery Manager;
• Ensure consistency in incident management and documentation across the team;
• Act as the main point of coordination for the financial reimbursements subservice, ensuring alignment with client expectations and operational continuity;
• Deliver second-line support for financial reimbursement applications, including handling user queries, investigating incidents, and performing functional analysis;
• Process incidents, service requests, and follow-up actions using internal ticketing tools such as ServiceNow.

Qualifications

What would make you a fit for the role:

• Bachelor’s degree or 3 years of experience with SQL and PL/SQL;
• Proven experience leading a support or technical team;
• Proficiency in Oracle SQL Developer;
• Experience in ITIL-based environments and familiarity with ServiceNow;
• Strong organizational, problem-solving, and decision-making skills;
• Excellent communication skills, with a strong command of spoken and written English;
• Comfortable in a multicultural, international context and capable of managing priorities independently in a dynamic environment.

Nice to Have:

• Oracle certification (Database or Application Support);
• Experience with Unix/Linux environments;
• Familiarity with XML;
• Understanding of web APIs and tools like Postman.

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