Org. Setting and Reporting
The Area Support Officer reports to the Senior Area Support Officer. He/she is assigned to
strengthening Humanitarian Principles (HP) initiative. He/she is responsible for ensuring that
all activities related to protection as identified by the UNRWA protection policy are
mainstreamed into core programmes in an effective, efficient, ethical and politically sensitive
manner, and that institutional capacity development takes place to embed protection into
service delivery at all levels of operations. In the implementation of this function, the
incumbent will also be responsible to ensure, as and where appropriate, that relevant other
cross-cutting issues, such as gender, disability and youth, are included in protection
mainstreaming initiatives and activities.
Leads protection component of integrated checks of all UNRWA facilities, maintaining
compliance to standard operating procedures, ensuring follow-up and accountability for any
protection issues uncovered during integrated checks; ensures that the perspectives,
capacities, needs and resources of the persons of concerns are reflected in the protection
strategy, planning processes and operations plan addressing the specific protection needs of
women and men, children, youth, the elderly, persons with disabilities, minorities and other
groups of concern;
Oversees and coordinates measures to ensure programmes’ compliance with protection
Identifies and coaches Programme Protection Focal Points to develop adequate knowledge,
leadership and capacity to mainstream protection within their programmes and services;
Provides technical support and policy advice in respect of agreed themes and activities;
supports the Protection Working Group through the Project Cycle Management approach to
develop an annual work plan with clear deliverables and indicators of success;
Supports fundraising, formulation and implementation of field protection programme
initiatives responding to protection needs;
Coordinates with internal and external actors to conduct mapping and assessment of
protection issues and the existing protection system within the field of operation; the
assessment of protection issues should be made in a format that can feed into field specific as
well as agency-wide vulnerability assessments;
Supports the development and delivery of protection-related training and knowledge building
including the development of a training strategy based on clearly defined standards and
Develops and maintains effective external relations, including with UNRWA partners, other
agencies, donors, and beneficiary stakeholders related to protection, humanitarian
coordination, and institutional capacity development on cross cutting issues, and assisting in
establishing protection multi-sector and multi-stakeholder coordination mechanisms; through
relationships with persons of concern, authorities and network of partners stays abreast of
political, social, economic and cultural developments that have an impact on the protection
Shows pride in work and in achievements. Demonstrates professional competence and
mastery of subject matter. Is conscientious and efficient in meeting commitments, observing
deadlines and achieving results. Is motivated by professional rather than personal concerns.
Shows persistence when faced with difficult problems or challenges; remains calm in stressful
situations.Takes responsibility for incorporating gender perspectives and ensuring the equal
participation of women and men in all areas of work.
Actively seeks to improve programmes or services. Offers new and different options to solve
problems or meet client needs. Promotes and persuades others to consider new ideas. Takes
calculated risks on new and unusual ideas; thinks “outside the box.” Takes an interest in new
ideas and new ways of doing things. Is not bound by current thinking or traditional
Takes ownership of all responsibilities and honours commitments. Delivers outputs for which
one has responsibility within prescribed time, cost and quality standards. Operates in
compliance with organizational regulations and rules. Supports subordinates, provides
oversight and takes responsibility for delegated assignments. Takes personal responsibility for
his/her own shortcomings and those of the work unit, where applicable.
Planning and organizing:
Develops clear goals that are consistent with agreed strategies. Identifies priority activities
and assignments; adjusts priorities as required. Allocates appropriate amount of time and
resources for completing work. Foresees risks and allows for contingencies when planning.
Monitors and adjusts plans and actions as necessary. Uses time efficiently.
Provides an environment in which others can talk and act without fear of repercussion.
Manages in a deliberate and predictable way. Operates with transparency; has no hidden
agenda. Places confidence in colleagues, staff members and clients. Gives proper credit to
others. Follows through on agreed upon actions. Treats sensitive or confidential information
A university degree from an accredited educational institution in public or business
administration, social sciences international humanitarian assistance, law, international
relations or related discipline, with a focus on international rights, international humanitarian
law and/or refugee law.
Job Specific Qualifications
At least six years of progressively responsible relevant experience.
At least two years of work experience with an international or large government organization
in the area of refugee protection, protection mainstreaming and humanitarian project
A minimum of two continuous years of relevant international experience outside UNRWA,
and outside the country(s) of which the candidate is a national or holds citizenship,
a passport or a national identity number.
Experience in the design, implementation, evaluation and monitoring of protection-tailored
Previous work experience in refugee settings, preferably with international organizations,
such as UNHCR, UNRWA or ICRC, or other relevant international non-governmental
Fluency in spoken and written English.
Working knowledge of Arabic (desirable)
Evaluation of qualified candidates may include an assessment exercise which may be
followed by competency-based interview.
Type of Contract and Duration: Temporary Appointment for 6 months, with the possibility of
further extensions subject to availability of funds, need and performance
Within the framework of the Inter-Agency Mobility Agreement, UNRWA will seek to engage
staff members from other UN entities under this framework, should they be found suitable for
this Temporary Appointment.
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core
Competencies of Communication, Working with People and Drive for Results apply by
Relating and Networking
Planning and Organizing
Creating and Innovating
Respect for Diversity
In-depth knowledge of Middle Eastern geo-political realities and their socio-cultural
Knowledge of activities of UNRWA operations and services (desirable).
A roster may be created from the selection exercise, and successful candidates may become
eligible for a temporary appointment to the same post or a similar post.
Applicants have to complete the Personal History Profile (PHP) in inspira in order to be
considered. The PHP should be completed with full relevant work experience as per the
requirements in the Job Opening, in order to be considered.
UNRWA is funded almost entirely by voluntary contributions from UN member states,
regional bodies, business foundations and individual contributions. The mission of UNRWA
is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.
For more details on UNRWA, please visit: https://www.unrwa.org/
United Nations Considerations
Staff members are subject to the authority of the Commissioner-General of UNRWA and to
assignment by him or her.
UNRWA is committed to achieving gender parity at all levels of staffing under the current
UN-wide gender agenda and strongly encourages applications from qualified applicants from
At UNRWA, the paramount consideration in the recruitment and employment of staff is the
necessity of securing the highest standards of efficiency, competence and integrity, with due
regard to geographic diversity. All employment decisions are made on the basis of
qualifications and organizational needs. UNRWA is committed to creating a diverse and
inclusive environment of mutual respect. Reasonable accommodation for applicants with
disabilities may be provided to support participation in the recruitment process when
requested and indicated in the application.
UNRWA staff are expected to uphold the highest standards of efficiency, competence,
neutrality, impartiality and integrity. This includes respect for and commitment to human
rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who
fully and unconditionally commit to these values should consider applying for UNRWA jobs.
Candidates will not be considered for employment with UNRWA if they have committed
violations of international human rights law, violations of international humanitarian law,
sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to
believe that they have been involved in the commission of any of these acts. Candidates who
have committed crimes other than minor traffic offences may not be considered for
employment. The Agency may disqualify applicants who have separated for reason of
misconduct, who left a UN Agency while misconduct processes were pending, or who appear
on the UN Sanctions List.
UNRWA is a non-smoking work environment.
Applicants are urged to follow carefully all instructions available in the online recruitment
platform, inspira. For more detailed guidance, applicants may refer to the Manual for the
Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side
of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in
the application according to the evaluation criteria of the job opening and the applicable
internal legislations of the United Nations including the Charter of the United Nations,
resolutions of the General Assembly, the Staff Regulations and Rules, administrative
issuances and guidelines. Applicants must provide complete and accurate information
pertaining to their personal profile and qualifications according to the instructions provided in
inspira to be considered for the current job opening. No amendment, addition, deletion,
revision or modification shall be made to applications that have been submitted. Candidates
under serious consideration for selection will be subject to reference checks to verify the
information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time)
on the deadline date.
How to apply
To start the application process, applicants are required to register at https://careers.un.org/lbw/Home.aspx go to Department and choose UNRWA for UNRWA posts. Only applications received through https://careers.un.org/lbw/Home.aspx will be considered. Due to the large number of applications received, only short-listed applicants will be contacted via e-mail only.
Link to TJO is: https://careers.un.org/lbw/jobdetail.aspx?id=165748&Lang=en-US
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