Assistant Manager, The Nest

Phoenix Society

Title: Assistant Manager, The Nest

Location: Surrey

Position Status: Full-time, 37.5 hrs/week

Reports to: Program Manager, The Nest

Salary: Level 6, $52,162.50 – $55,742.80

Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies!


Job Summary:
The Assistant Manager, The Nest supports the daily operations of this housing program and works to ensure a positive, safe, well maintained, and healthy building environment. The position is responsible for program oversight; facilities management; case management; and community relations.

Located at 13620 80th Avenue, Surrey, The Nest is a three-storey modular building with 40 studio units and provides on-site staff and support services for residents 24/7, including meal programs, life and employment skills training, health and wellness support services and opportunities for volunteer work.

Essential Duties and Responsibilities:
Work to ensure a safe, well maintained, and healthy building environment

Effectively coordinate, supervise and is accountable for the daily operations of Program Assistants, kitchen team, peer support worker and practicum student program to ensure operational quality requirements and standards of excellence are always maintained

Monitor the movements of residents within the building to ensure that areas are used for the purpose for which they were designed

Supervise incoming and outgoing inspections (suite, kitchen, staff areas) and reporting

Attend neighbourhood group meetings (CAC as required)

Liaise with partner agency and respond to inquiries

Participate in case management and support as necessary

Maintain and oversee calendar of recreational activities within the building

Facilitate the intake/discharge process for new residents moving in/out of The Nest

Provide supervision, coaching and assistance to staff in the completion of daily operating tasks and routines in The Nest staffing model

Support hiring, orientation, training, supervision and evaluation of new employees, volunteers and practicum students on shift responsibilities and routines

Ensure that all documentation for shift tasks, responsibilities and routines are completed Act as a positive role model for clients. Teach clients effective social and interpersonal skills through tasks of appropriate daily living and social activities

Act as an advocate for residents during their stay



Post-secondary diploma in counselling, social work, community services or equivalent.

3 to 5 years of experience working with marginalized populations, homelessness, substance use services, mental health, corrections or equivalent.

Satisfactory completion of a criminal records check with vulnerable sector screening is required

Satisfactory completion of Employee Immunization Record form is required

First Aid 1 and Current CPR certificate is required

Valid Class 5 driver’s license is required, with Driver’s abstract


The Phoenix Society is a multi-service agency located in Surrey, BC dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

Vaccination Requirement

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.

What we offer

100% employer paid benefits

Disability and Life insurance

Employee Assistance Program

100% Employer Paid Extended health care (Dental, Vision, paramedical)

Flexible schedule

Matching RRSP contribution

6 sick and 6 personal leave days a year

Education and Training allowance

Bring your dog to work

Commitment to Equity, Diversity & Inclusion

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.


Application Process: Please apply with a cover letter and resume on this site.

Application Deadline: The position will be filled as soon as a suitable candidate is identified.

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