Center for Care Innovations

  • Contract
  • Anywhere

Remote


The Center for Care Innovations (CCI) is strengthening the health and health care of underinvested communities. CCI cultivates innovation within organizations that impact care and services for low-income and disadvantaged populations. Through our programs, our participants:

  • Spark new ways of working and creative problem solving.
  • Seed the research, testing, and implementation of fresh approaches.
  • Spread successful innovations, so our network rapidly adopts best practices.

CCI is a project of the Tides Center, a nonprofit organization based in San Francisco that works with individuals, groups, and funders to implement and accelerate positive social change in the nonprofit sector.

For more information, please visit www.careinnovations.org (http://www.careinnovations.org)

About the job

We are looking for a visionary, courageous, and collaborative leader to serve as a Director of Programs to lead programs that accelerate innovations, driving equitable access to care.

As a member of the leadership team, the Director will develop, lead, and manage a range of program activities for CCI, including (1) leading the development of new programs aligned with CCI’s mission, (2) supporting program implementation, (3) creating and managing strategic relationships with partners, (4) assisting with evaluating impact of CCI’s programs, and (5) guiding large scale adoption and adaption of the solutions that are developed in programs.

The Director of Programs at CCI manages direct reports and serves as a mentor for colleagues. They are a critical thinker with excellent project management, relationship building, and presentation skills. They are effective at managing deadlines and delegating and managing work. They can proactively develop measurement strategies to evaluate the progress of initiatives and programs.

This position offers a unique opportunity to be part of a collaborative team that is focused on achieving major improvements in areas such as equitable behavioral health integration, social determinants of health, virtual care, and more.

Responsibilities

Program Development – Responsible for leading the development, testing, implementation, and ongoing evaluation of new programs. Direct a portfolio of work focused on new solutions and approaches to improve health and wellbeing among historically underinvested communities.

Relationship Management – Build and maintain relationships with mission-aligned organizations to grow the impact of CCI’s program work.

Program Management – Manage CCI programs and staff to ensure successful program execution. Oversee program implementation, including establishing high-level timelines, supervising program managers, establishing clear lines of communication between all involved parties, and guiding adaptation of program work when needed.

Research & Strategy – Proactively identify new opportunities to advance CCI programs, including partnering with the leadership team to develop funding proposals for new and existing funders. Provide advice on strategic direction and actions related to operational initiatives. Participate in strategic planning and provide recommendations to strengthen CCI operations and employee engagement. Work with evaluators, when applicable, on research and evaluation of CCI programs.

Data Analysis/Presentation – Analyze data and present results of progress in initiatives to CCI’s internal team and partners.

Content Expertise – Hold expertise and knowledge in program areas and serve as content lead for the program, including helping teams develop innovations to improve equity in access to care and service. Stay on top of emerging solutions and policy trends relevant for health equity in underinvested communities. Develop written materials, blog posts, and other communication pieces for external audiences. Can assist grantees and provide technical assistance as appropriate.

Staff Oversight – Train and mentor direct reports. Responsible for staff management, including hiring and promoting direct reports. Responsible for providing direct feedback, facilitating quarterly staff reflections.

Project Administration – Manage project budget and operations in partnership with Operations team.

CCI Leadership – Collaborate with managers and senior leadership on organizational initiatives and contribute to working groups and the development of organizational priorities.

Overnight travel may be necessary for this position when it is possible to travel safely again.

Who should apply

We strongly encourage you to apply if you are excited about this opportunity and meet many of the qualifications listed below.

Commitment

  • Commitment to CCI’s mission and values (https://www.careinnovations.org/about/). Passionate about advancing equitable health for historically underinvested communities.

Skills and knowledge

  • Strong project management skills and demonstrated experience managing complex projects involving a variety of stakeholders.
  • Demonstrated ability to develop new solutions through humility, curiosity, and open reflection.
  • Experience in leading successful adult learning opportunities such as learning collaboratives.
  • Experience in using human-centered design and/or process improvement approaches.
  • Being an empathetic listener and clear, convincing communicator who can connect with diverse audiences.
  • Deep understanding of the health care or social services safety net.
  • Direct lived and/or implementation experience from health or social service delivery in underinvested communities.

Abilities

  • Thrives when working on evolving projects. Is open to trying novel approaches to the work, iterating on those approaches, and changing course when needed.
  • Strong interpersonal, verbal, and written communication skills with the ability to work well on a team.
  • Analytical operations thinker who can examine and identify the limitations of current systems, as well as reimagine how diverse populations can be better served.
  • Demonstrated ability to create an inspiring vision with clarity and conviction.
  • Ability to build and support organizational cultures for innovation.
  • Comfortable supervising team members, including managers, with different skill sets and areas of focus.

Experiences

  • Demonstrated experience and a commitment to developing leadership skills in others.
  • Experience and appreciation for working in a team environment with a diverse group of individuals and collaborators.
  • Experience leading and motivating diverse teams, including coaching and developing staff.
  • Demonstrated experience solving complex systemic problems with people at the center of solutions.
  • At least ten years of total professional experience contributing new ideas and solutions within healthcare or social services.
  • More than one year’s experience leading major care or service improvements across multiple locations.

Benefits

At CCI, we value the holistic health and well-being of our employees. The benefits for full-time regular employees and part-time employees working at least 20 hours per week include: medical insurance, dental insurance, vision insurance, life and AD&D Insurance, short-term and long-term disability benefits, 403(b) retirement plan, Flexible Spending Accounts (Medical and Dependent Care), commuter benefits, vacation, sick time, paid holidays, and an Employee Assistance Program (EAP).

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to point or handle objects, reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must have the ability to attend meetings as well as sitting, listening, and conducting computer work up to 8 hours per day.

Equal Employment Opportunity

The Center for Care Innovations, a project of Tides, is an equal opportunity employer and we strongly desire staff that mirror the communities we serve.

CCI recognizes the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and improving health and wellbeing with the communities we serve. We welcome and strongly encourage people from historically underinvested communities to apply for this position.

CCI is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you believe you need disability accommodation to participate in this application or interview process, please contact us at info[at]careinnovations.org.

Location

In the short-term, CCI allows remote work. Ideally, the Director will be based in the Bay Area in the long term, but candidates in other locations will be considered. Applicants from locations outside the Bay Area will be expected to travel to CCI’s office in downtown Oakland four or more times a year, as well as to program convenings, funders meetings, and site visits as needed. Exact expectations for work location (i.e., remote and/or at the CCI office) for the Director will be determined upon hire.

Compensation + Classification

CCI is committed to paying competitive wages. To continue our commitment to equity – and because we understand that salary negotiations inherently have an unfair bias – we do not participate in a salary negotiation process for any candidate. Salaries for each position are uniform organization-wide and non-negotiable. This Director role corresponds to level 5A, with an annual salary of $136,000.

This is a full-time exempt position and will report to the President.

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