Client Service Support Clerk

Canadian Red Cross


Title: Client Service Support Clerk

Location: Nanaimo, BC, Canada

Contract Type: Temporary, Full Time (2 months)

Salary: $19.23 /hour

Canadian Summer Jobs position

The Canadian Red Cross (CRC), an iconic brand and one of the most inspirational not-for-profit organizations on this planet, is seeking a Client Service Support Clerk to join our Health Equipment Loan Program (HELP)

You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization.

At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.

We are looking for a Client Service Support Clerk to support the HELP team; you will work with other team members and volunteers to provide high-quality service to Health Equipment Loan Program (HELP) clients. The Client Service Clerk assists in promoting the service to the public, data entry, scheduling.

As a Client Service Support Clerk, you will:
Provides customer service and volunteer support to HELP

Provides support to enhance the profile of the Canadian Red Cross in the community

Maintains quality control by ensuring Red Cross quality assurance standards are met

Response to and transfers calls on a multi-line telephone

Contacts clients about outstanding equipment

Assists with paperwork and filing as required

Provides support to other Red Cross programs if the need arises

What we are looking for:
Completion of secondary education (Grade 12)

Training in-office procedures and customer service, minimum of one (1) year of job-related experience, or a combination of education and experience.

Excellent computer skills including data entry and database skills; switchboard experience will be considered an asset.

Experience working with diverse populations and an understanding of cultural issues

Experience working with volunteers is an asset

Strong written and verbal communication skills in English.

Strong interpersonal skills, ability, and flexibility to manage multiple priorities.

Able to physically lift and carry 50 pounds

Working conditions:
The typical work week will be daytime hours from Monday to Friday and a minimum of 30 hours per week.

The majority of the work is performed in an office environment.

This position requires a successful Canadian criminal record check.

Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential

Candidates must also meet the criteria established by Service Canada, which include:

The candidate must be between 15 and 30 years of age (inclusive) at the start of employment

The candidate must be a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*, and

The candidate must be legally entitled to work according to the relevant provincial/territorial legislation and regulations.

International students are not eligible.

#BCHELP

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