Communications Associate (Community Engagement)

Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

UNOPS Hub in Amman

The UNOPS Hub in Amman implements projects in Jordan, Lebanon, Iraq, Syria, Turkey, and Yemen, in partnership with bilateral donors, national governments, and other UN agencies. With an established presence across the region, the office runs operations including large-scale procurement, project development, and technical management, and provides financial, human resources, and infrastructure-related services. The functional objective of UNOPS Hub in Amman is to deliver its projects in an efficient and effective manner and in line with the principles, rules and regulations of UNOPS, in order to support the response to the current needs and national priorities in the region.

The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

UNOPS is committed to achieving a fully diverse workforce.

Background Information – Job-specific

The Communications Associate will report directly to the UNOPS Project Manager. The Communications Associate will liaise regularly with senior officials in Jordan, as well as the community in Irbid area (Hawwara and Sarieh). The incumbent will facilitate implementation of different phases of the Water Networks and House Connections Project to ensure the different communities are fully coordinated with. The position requires an experienced person with strong mobilization and community engagement knowledge and ability, aptitude to provide training on group/organizational governance, and data collection and analysis skills.

Functional Responsibilities

Under the guidance and direct supervision of the Project Manager, the Communications Associate is responsible for performing the following duties:

  • Introduce the project to government authorities and local community members, including women and vulnerable groups.
  • Design Community Engagement strategy and implementation plan; ensure that gender-sensitive participatory methods are used to include community members, male and female, in planning and design.
  • Support the project manager in updating the Stakeholders engagement strategy.
  • Identify and engage potential beneficiaries, both women and men; generate a profile of the beneficiaries, both individual and group profiles, including women’s groups, and develop a database of all the beneficiaries.
  • Monitor and coordinate the progress of the government works concerning the household connection to the water distribution networks; ensure that both the UNOPS works and government works achieve the streamlined progress through timely communication and follow-up.
  • Lead in creating awareness among both women and men in the communities on project goals through various activities, tailored to the needs and schedules of both women and men, in liaison with the Project Manager and other stakeholders.
  • Sensitize community members, both women and men, about WASH; empower them through team approach by organizing project-related activities.
  • Liaise and work with female and male beneficiaries and community representatives as well as local and regional authorities and other project staff to ensure accountability and best use of resources.
  • Ensure systematic and timely collection of agreed project data and its accurate analysis to inform project decision-making.
  • Ensure regular, effective and gender-sensitive communication materials are maintained within the project, the Operational Hub in Amman, donors and partners.
  • n liaison with the Project Manager, periodically document project milestones through photos, stories, testimonials, and other communication material.
  • Undertake any other duty as may be directed by the Project Manager


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Functional competencies

● Excellent interpersonal skills, including patience, diligence, diplomacy, willingness to listen and respect for colleagues

● Ability to liaise with both female and male members of local communities in a matured manner

● Previous experience in humanitarian setting

● Knowledge of the local context in terms of refugee and host communities

● Self-motivated with a demonstrable ability to work under high pressure

● Work experience in Irbid of Jordan will be an added advantage

● PRINCE 2 foundation is desired

● Knowledge of gender dynamics in the local context will be an added advantage

Education/Experience/Language requirements

– Secondary Education with 6 years is required

  • University degree at Bachelor level or equivalent preferably in social sciences + 2 years


  • At least 6 years of working experience, including at least 2 years in fields related to community engagement and outreach is required.
  • Previous experience with gender-sensitive community engagement and outreach is highly valued.
  • Knowledge of UN policies, procedures and operations would be an asset.


  • Fluency in both English and Arabic is required

Contract type, level and duration

Contract type: Local ICA
Contract level: LICA 6
Contract duration:Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link:

Additional Considerations

Please note that the closing date is midnight Copenhagen time
– Applications received after the closing date will not be considered.
– Only those candidates that are short-listed for interviews will be notified.
Qualified female candidates are strongly encouraged to apply.
The position is open for local only.
Preferable Irbid Resident.
Amman is a UN family duty station.

  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

To help us track our recruitment effort, please indicate in your cover/motivation letter where ( you saw this job posting.