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Consultancy Title: Technology Product Management Consultant (Gender-Based Violence)
Section/Division/Duty Station: Child Protection Section/Programme Division/Home-Based
Duration: 11.5 months
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.
UNICEF is directly involved in addressing gender-based violence (GBV) in some of the world’s most intense and complex conflicts and disasters. GBV in its various forms constitutes a global crisis which undermines social and economic progress; as one of the world’s greatest human rights violations, GBV must be addressed to ensure universal rights and principles with regard to equality, security, liberty, integrity and dignity of human beings. Preventing and responding to gender-based violence in emergencies (GBViE) is recognized as a life-saving measure and an essential component of humanitarian action. As a lead agency in addressing GBViE, UNICEF has expanded its on-the-ground programming in recent years and made prevention of and response to GBViE one its targeted priorities in its Gender Action Plan (GAP) 2018-2021. The GAP is integrally linked to UNICEF’s Strategic Plan (SP) and provides a clear programmatic focus on the gender-equitable results that UNICEF aims to achieve across all areas of its SP.
In 2020-2021, UNICEF is embarking in developing new technologies for gender-based violence programming. In order to address challenges in updating referral pathways remotely and making information widely accessible to women and girls on the available services in the context of COVID-19, UNICEF has built on existing applications in order to develop an open-source PWA (progressive web app) to enable remote updating of referral pathways. This project has built on existing apps, such as Amaali app in Jordan and Respond Lebanon GBV/SOP mobile application in Lebanon. It has also built on the GBV Pocket Guide app which provides step-by-step guidance and tools to all humanitarian practitioners across all sectors on how to support survivors of gender-based violence (GBV) when there are no GBV services, referral pathways or focal points in an area. The vision is to make these products part of the Internet of Good Things (IoGT). The first pilot countries for the product have been Zimbabwe and Bangladesh and extensive user research went into the development process to ensure that we are designing with and for the users.
Under the supervision of the Child Protection Specialist (Innovations and Service delivery) based at HQ, the Consultant will support on the development of the eRPW app in order to better serve women and girls, including survivors of GBV.
Terms of Reference / Deliverables
During the 11.5-month period of the contract, the Consultant will field and global-level GBV practitioners, technology vendor(s), UNICEF Country and Regional Offices, the Information and Communication Technology Division (ICTD) as well as the Office of Innovations at UNICEF New York Headquarters to:
- Conduct an assessment of the in-country needs for new eRPW app iterations. Support in-country consultations with service providers on specifications and requirements.
- Conduct Market research and digital landscape overview, including an assessment of the existing apps and platforms available in countries.
- Providing technical support, including training, and support of user research consultants in new countries.
- In collaboration with local and global level GBV practitioners lead on user engagement and translation into tech requirements (incl user personas, master story list, UX/UI, etc.).
- Support in-country consultations with GBV actors (through the GBV Working Group/sub-cluster) on specifications and requirements. Support contracting vendors in line with UNICEF policy and regulations.
- Ensure communication between UNICEF team and the vendor in order to engage participating pilot countries during app development, testing, adjustments, etc.
- Support user testing for future iterations
- Lead the testing & ironing out of bugs to finalize the technical prototype. Make adjustments as needed.
- Track quality and compliance assurance with UNICEF security and data privacy guidelines, and digital principles.
- Support maintenance and enhancements as required.
- Build in feedback mechanism for next iteration of eRPW app.
- Develop roll-out plan for other countries interested in introducing the Referral pathways platform/app.
- Develop documentation on lessons learned to increase efficiency and streamline processes for future roll outs
The consultancy will be home-based with possible travels to emergency-affected contexts within Africa, Asia and the Middle East as feasible. Specific countries for support for pilot rollouts of the projects will be determined through country-driven demand, consultation with the GBV AoR, and UNICEF Country and Regional Offices.
- University degree in Computer Science, Business Administration
- Project Management Professional (PMP)®, PRINCE2 certification and/or MBA from a recognized university or college are a plus.
- Familiarity with Agile development methodology and Software development project management using GitHub e.g., Pivotal Tracker, Redmine, Trello, etc.
- Technical skills and track record on Apps development processes.
- Language: Fluency in written and English is a must.
2) Work experience
- At least five years of experience in supporting and coordinating digital/technology project activities across a large organization and with other international partner organizations.
- Specific experience as a product manager for users in emerging markets
- Exposure to and awareness of the systems development life cycle, structured analysis, design and programming techniques, web-based tools / solutions, system utilities and development tools, application software packages, and PC-based packages used in development or support of production systems.
- Knowledge and understanding of women’s rights, gender-based violence, sexual and reproductive health and humanitarian protection, especially related women and girls.
- Experience developing technology products successfully, specifically in product management. Technical skills and track record on Apps development processes.
- Good understanding of GBV guiding principles and what it means to provide a survivor-centered response.
- Proven ability to manage relationships with UNICEF partners, including women and girls.
- Proven skills in communication, networking, strategic thinking, advocacy, negotiation, and ability to relate this to new media and young people.
- Proven ability to conceptualize, plan and execute ideas.
- Proven capacity to work with and lead collaborative teams across different locations and with different technical skills.
- Completed profile in UNICEF’s e-Recruitment system and provide Personal History Form (P11) Upload copy of academic credentials
- Specific examples of previous tech projects that the candidate managed in the past
- Financial proposal that will include:
- your daily/monthly rate (in US$) to undertake the terms of reference.
- Indicate your availability
- Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.
- At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.
- Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.
U.S. Visa information:
With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at: Here
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, race, sexual orientation, nationality, culture, appearance, socio-economic status, ability, age, religious, and ethnic backgrounds, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
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