Coordinator, Annual Programs

The Coordinator, Annual Programs, supports the Annual Programs team in the development, fulfilment,

and stewardship of broad-based and high-level donor programs, including Golden Circle, President’s

Council, Friends of the COC, and Vox annual donors. Working alongside an active individual giving team,

the person in this role is responsible for providing excellent communications and service, benefit

fulfillment for the COC’s annual membership programs, as well as administrative duties related to

fundraising, and processing/tracking gifts.

The ideal candidate is organized, highly collaborative, and enthusiastic about supporting a broad range

of activities that demonstrate the impact and acknowledge the generous support of the COC’s annual

members. They will have past experience in a customer service or fundraising environment and be

comfortable interacting with donors, providing administrative support, and managing details of a

confidential and financial nature.

KEY RESPONSIBILITIES

Donor Servicing & Benefit Fulfillment

• Answer dedicated member phone lines; process ticket exchanges; process subscription and

single-ticket purchases; provide excellent customer service and stewardship for Vox, Friends,

President’s Council, and Golden Circle members

• Work alongside the Annual Programs team to fulfill membership benefits (such as invitation

mailings, booking working rehearsal tickets and reserved parking)

• Attend events and performances as necessary and assist in coordinating the development

team’s presence at the Welcome Desk

• Track and maintain annual programs member recognition and program listings in the COC’s CRM

(Tessitura)

• Create and execute programming and activities for annual programs members along with the

Annual Programs team and the Senior Manager, Donor Relations & Stewardship

• Maintain event and performance attendance records
• Facilitate on-site ticket pickups (via the Welcome Desk) and reserved seating for members at

COC performances

Communications

• Coordinate the annual Vox, Friends, President’s Council, and Golden Circle renewal and

fulfillment letter process and gift coding in collaboration with the Senior Manager, Annual

Programs

• Provide support for donor prospecting campaigns
• Facilitate gift follow-up communications for members
• Coordinate calls and follow-ups regarding credit card processing errors

Administration

• Provide general administrative support to the Annual Programs and Events & Engagement

teams

• Third-party donation management, ensuring the timely and accurate coding and fulfillment of

gifts made to the Canadian Opera Company from public third-party foundations, such as

Benevity Causes, CanadaHelps, United Way, Link Charity

• Coordinate the re-pledging process for monthly giving members
• Work closely with the Development Officer Pipeline & Prospect Management and Manager,

Audience Insights to track donor information and ensure ongoing data base record hygiene,

integrity, and accuracy

• Coordinate donation coding and work alongside the Advancement Operations Officer to ensure

timely processing and fulfillment for all annual programs donations

Requirements

• The ability to achieve in a fast-paced, demanding environment, where attention to detail and

organizational skills are paramount

• Previous experience in customer service, development, and fundraising
• Excellent public relations and interpersonal skills and the ability to interact with donors,

volunteers, staff, and the general public in an efficient yet tactful manner

• Ability to manage a variety of tasks and prioritize competing deadlines
• Creative thinker, with an ability to problem-solve with diplomacy and tact
• Strong computer skills including word processing, mail merges, spreadsheets, and

database/information management. Experience with the Tessitura database system an asset

• Independent self-starter with strong negotiation skills and high level of personal initiative
• Able to maintain a high degree of confidentiality
• Able to work evenings and weekends throughout the year, as required
• Consideration given to previous experience in an arts or not-for-profit work environment, and

an appreciation of opera as a cultural art form

• The COC has a vaccination policy in place; applicants must be able to comply with this policy

and the successful candidate must provide proof of full vaccination.

This is a full-time position with benefits.

ABOUT THE CANADIAN OPERA COMPANY

Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of

the largest in North America. General Director Perryn Leech joined the company in 2021, forming a

leadership team with Music Director Johannes Debus and Deputy General Director Christie Darville. The

COC enjoys a loyal audience, including a dedicated base of subscribers, and has an international

reputation for artistic excellence and creative innovation. Its diverse repertoire includes new

commissions and productions, local and international collaborations with leading opera companies and

festivals, and attracts the world’s foremost Canadian and international artists. The COC Academy is an

incubator for the future of the art form, nurturing Canada’s new wave of opera creators with

customized training and support. The COC performs in its own opera house, the Four Seasons Centre for

the Performing Arts, hailed internationally as one of the finest in the world. For more information, visit

coc.ca.

APPLICATION PROCESS

Interested persons are invited to submit their resume and cover letter, stating salary expectations, no

later than Friday, May 27, 2022 to:
[email protected]

The Canadian Opera Company thanks, in advance, all applicants, however, only those considered for an

interview will be contacted. No phone calls or agencies please.

The COC is committed to providing accommodations for people with disabilities in all parts of the hiring

process. If you require an accommodation, please let us know and we will work with you to meet your

needs.

Date Posted: May 6, 2022