Desk Operations Specialist Virtual Hiring Event

Mayo Clinic


Position description
Desk Operations has various Desk Operation Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team.
You will be responsible for coordinating the details of the patient’s visit by:

  • Scheduling appointments
  • Preparing the patient for their appointment
  • Completing pre-examination record information
  • Managing the flow of patient material
  • Communicating scheduling delays or changes
  • Serving as a direct contact and resource to the patient
This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.

Desk Operations Specialist Role
Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist

Qualifications
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree.

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.

Additional qualifications

  • Excellent communication and interpersonal skills
  • Superior customer service skills
  • Desire to work in team environment
  • Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
  • Problem solving and decision-making skills
  • Ability to multi-task and prioritize
  • Adaptable to change

Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

Associate’s Degree and coursework in a healthcare related field is preferred. Exposure to electronic health record preferred.

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About Mayo Clinic

Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits.

  • New in 2022! Up to 80 hours of paid parental leave for the birth or adoption of a new child.
  • Diverse and Inclusive Environment
  • Relocation/House Hunting – A lump sum payment of $2,000/$1,000 is provided to individuals who are living more than 70 miles from their Mayo Clinic hiring site and wish to relocate within 50-mile radius.
  • Career Advancement Opportunities
  • Career Investment Program
  • Medical – All plans cover the same services; choose the combination of premiums, deductible and out-of-pocket maximum that best meets your families’ needs.
  • Delta Dental – Cost-sharing plan with a participating provider network. Provides flexibility, network savings and preventative services.
  • Mayo Reimbursement Account (MRA) – The MRA is an annual $1,150 employer contribution that can be used to reimburse you for dental and vision expenses.
  • Vision Care – The Vision Care Plan is administered by Avesis and can assist with the costs of eye exams, lenses, frames, and contact lenses.
  • Paid Time Off (PTO) – 23 days of PTO within your first year of employment/28 days after 2 years
  • Retirement
    • Pension Plan – Mayo Clinic is one of the few U.S. companies who continue to provide a pension benefit at no cost to their staff.
    • 403(B) and 401(K) Retirement Plans with Match
      • For every dollar you contribute, Mayo Clinic will match on the first 4% either $0.50, $0.75, or $1.00, based on your years of service.
    • Deferred Compensation 457(B)
  • Life Insurance
    • Employer-Paid Life Insurance – 3x Annual Salary
    • Employer-Paid Accidental Death & Dismemberment Insurance – 1x Annual Salary
  • On-the-Job Training
  • Many More …

For additional information please visit https://jobs.mayoclinic.org/benefits/. Eligibility may vary.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

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