Dispatcher – Duhok


Rules and Responsibilities:

  • Receive emergency and non-emergency calls and record significant information.
  • Address problems and orders by transmitting information or providing solutions.
  • Receive and dispatch orders.
  • Prioritize calls according to urgency and importance.
  • Use Zello, phone or computer to send crews, bikes, cars or other field units to appropriate locations.
  • Monitor the route and status of field units to coordinate.
  • Provide field units with information about orders, traffic, obstacles and requirements.
  • Any other tasks assigned by the line manager.

Technical Skills:

  • Experience as dispatcher or relevant position
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in Kurdish & Arabic languages
  • Outstanding organisational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • High school diploma (Preferable)

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