Drupal Development Officer, UNOPS IICA-2 or LICA-10, Panama City


UNHCR, the UN Refugee Agency, is recruiting for a Drupal Development Officer’s position within the Digital Engagement Section of the Private Sector Partnerships Service of Division of External Relations.

Established in December 1950, the Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. UNHCR has helped over 50 million people to restart their lives and works in 125 countries to care for the world’s millions of refugees, internally displaced and stateless persons.

PSP has been operating for over 10 years, working globally with different UNHCR regional and country offices and conducting a variety of activities to fulfil one simple primary purpose: maximize private sector funds while spreading awareness and advocating for a greater understanding of the refugee story, growing a global community in support of refugees and UNHCR

The increased engagement of digital supporters is at the heart of UNHCR’s private-sector fundraising strategy. The digital engagement team creates, builds, and promotes digital solutions for all UNHCR’s audiences including the public, partners, refugees, governments and colleagues to change the way UNHCR communicates and engages through digital technology and channels.

  • Duty Station: Panama
  • Duration: 01 January – 31 December 2022
  • Contract Type: UNOPS Individual Contractor, IICA-2 (LICA-10)
  • Closing date: 9th November 2021

Organizational Context

The Digital Engagement Section sits under PSP (Private Sector Partnerships) within the department of External Relations (DER) and serves departments within DER and the wider organization. This position will work with the existing Digital Solutions Development team at HQ and in the regional offices to provide support for websites supporting the global Organization’s communication and fundraising strategies. The Digital Solutions Unit kicked off a large-scale project to migrate the majority of existing public websites under a common Drupal foundation. This position will require developing, monitoring and supporting websites, troubleshooting incidents and communicating with internal stakeholders.

Purpose and Scope

This role is expected to increase UNHCR’s capacity to deliver websites required by the multiple internal stakeholders. The incumbent will be joining the existing team of web developers to support the existing portfolio of websites, and act as a first point of contact for stakeholders requiring new digital solutions to support their business. The DES Digital Solutions team have the responsibility to deliver UNHCR public websites and to support and maintain the existing portfolio of websites. The role will ensure a faster time to market and will allow internal stakeholders to benefit from high quality Digital solutions to support their business requirements.

Duties and Responsibilities:

  • Develop Drupal websites and coordinate third-party development, following functional specifications, Agile methodology, Drupal best practices and UNHCR web standards.
  • Develop new rich, interactive user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI/UX designs
  • Optimize web applications for maximum speed and scalability
  • Act as a first point of contact for all requests made to the Digital Solutions Unit.
  • Streamline, record, evaluate, dispatch requests received from internal stakeholders
  • Troubleshoot, escalate or fix incidents, communicate with stakeholders on incidents resolution.
  • Document incidents and maintain a knowledge base for the support of the websites’ portfolio • Monitor and continuously improve existing websites.
  • Stay aware of security threats and fix/report any identified vulnerabilities.
  • Produce and maintain technical documentation.
  • Provide support on existing websites, troubleshoot, analyze and fix software issues.
  • Work closely and collaborate with other project team members in DES including designers, UX specialists, SEO Officers, Digital marketing officers, Project managers, web analytics specialists and web developers.
  • Carry out other web-related tasks as requested • Other duties, as required

Essential minimum qualifications and professional experience required

The ideal candidate will possess the following qualifications


Possess Bachelor’s or Master’s degree in Information Technology, Computer Science, Management of Information Systems, Communications, Social Sciences or related field.

Working Experience:

  • A minimum of 6 years of relevant work experience required with a Bachelor’s degree, and 5 years with a Master’s degree.
  • Knowledge of websites development best practices and standards.
  • Knowledge of industry-standard web development tools.
  • Expert knowledge of Drupal including Drupal modules development, PHP, HTML5, CSS3 and JavaScript.
  • Knowledge of frontend development technologies including bootstrap, jQuery.
  • Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
  • Good understanding of asynchronous request handling, partial page updates, and AJAX.
  • Proficient understanding of cross-browser compatibility issues and ways to work around them.
  • Good understanding of SEO principles.
  • Good understanding of the concepts of user experience, user interface design principles and conceptual design.
  • Eye for design and attention to details.
  • Demonstrated ability in providing IT or web support to internal audiences.
  • Good understanding of the CI-CD concepts.
  • Knowledge of basic web security including security audits and OWASP vulnerabilities.
  • Knowledge of code versioning tools including git/GitHub.
  • Good understanding of the concepts of user experience, user interface design principles and conceptual design.


  • Basic knowledge of image authoring tools.
  • Experience working for a UN agency or similar international humanitarian organization.

Key Competencies


  • Professionalism – Good knowledge of the field of expertise with good analytical skills, ability to understand complex problems and to deliver appropriate solutions.
  • Communication – Good spoken and written communication skills, including the ability to liaise Terms of with technical staff and present information in a clear and concise style.
  • Teamwork – Good interpersonal skills and ability to establish and maintain effective working relations in a multicultural, multi-ethnic environment with sensitivity and respect for diversity
  • Planning and Organizing – Ability to plan projects and activities, work to tight deadlines, and manage conflicting priorities
  • User Orientation – Ability to understand users’ needs and to customize services and products accordingly, in order to provide user-friendly and ergonomic solutions that meet user requirements.

Technical: –

  • Technological Awareness – Good knowledge in the field of web development and user experience.
  • Good understanding of current online/digital technology
  • Commitment to Continuous Learning – Quick learner who is self-motivated, has a positive approach and eager to grow their capabilities. Willingness to keep abreast of new developments in the field of expertise.
  • Strong analytical, conceptual and problem-solving abilities.
  • Strong writing skills and technological literacy and ability to use a wide range of web related applications.


  • Good organizational and project management skills
  • Ability to prioritize and manage multiple projects simultaneously


  • Fluency in English and Spanish, both verbal and written.
  • Working knowledge of other UN languages is an asset.

Location and Conditions

The successful candidate will be placed in Panama.

It is a full-time role starting from 8.30am to 5pm Monday to Friday (40 hours per week).

How to apply

To learn more and apply, please visit https://bit.ly/2ZiWaKT

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

This vacancy is open both for applicants residing in Panama, as well as for those residents of other countries. The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate.

Closing date for the receipt of applications: 09th November 2021 midnight (Copenhagen time)

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