Head of ICT (m/f/x) – Brussels

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.


MSF OCB ICT unit delivers IT services to MSF field teams (4500 users dispersed over 120 projects) in 36 countries around the world and to +/-500 users in Brussels headquarter.

ICT is an ‘operations enabler’ and a strategic partner of operations, focusing on shaping and delivering new, innovative, digital solutions that are not overdone but fit for purpose and aligned to operational needs. Improvement of field connectivity, data protection, security and access management will be our key areas in terms of investment.

The head of ICT:

  • manages a team of approximately 30 HQ ICT staff, including Service Desk teams, Infrastructure teams, DevOps teams, Field ICT teams, ITPMO/project managers, security-data-L&D referents
  • will, together with the Operations and other departments, identify the ICT needs of the field and define the best strategy and means to respond
  • drives the ICT policies and standards for Field ICT services, as well as the training for Field ICT Officers in MSF field projects
  • facilitates the ICT cooperation between sections within the movement and represents MSF OCB in IT related international platforms (ISM platform)
  • reports to the OCB General Directorate



  • Define objectives for each service within the ICT unit and allocates resources accordingly
  • Guarantee a structural coherence and efficiency of the tasks and responsibilities within the team
  • Support and lead the team members towards the realization of their objectives
  • Coordinate the budget definition of the ICT and of the projects and manage the follow-up
  • Manage the ICT project portfolio by ensuring its periodic assessment, thereby enabling convergence of systems where appropriate
  • Animate the ICT project coordination committee for qualification and prioritization of requirements and for following up the projects’ progress status
  • Communicate the priorities and facilitate the adhesion to them
  • Supervise the definition of project management and IS implementation standards, rules and procedures
  • Develop and monitor service level agreements with suppliers


  • Develop and Implement the ICT Strategic Plan & vision by translating MSF’s strategic objectives into phased and prioritized ICT evolution needs. Foresee the necessary resources and plan the projects required for carrying out the Strategic plan
  • Propose and initiate, when required, projects that lead to the development of the global architecture, data and information quality, optimization of resources and improvement of service levels
  • Ensure the alignment of the ICT ambitions with the different departments
  • Represent ICT in high level managing committees, or project boards
  • Ensure continuous surveillance with the experts of his/her team about the functional and technological evolutions that are likely to bring added value for MSF
  • Contribute to the international ICT strategy and projects

Expériences / Formation

  • Strong commitment to the humanitarian principles and challenges of MSF
  • A minimum of 5 years’ experience in management, with several years at a strategic level:
    • Team management
    • Strategic and tactical vision
    • Change management
  • Experience within MSF or another international organization is a prerequisite
  • Experience as an IT manager in an international organization is an asset
  • Strong leadership and collaborative skills in People Management
  • Strong facilitation skills, coupled with a well-developed sense of diplomacy and collaboration
  • Excellent capacity to lead, sponsor or evaluate large scale program management
  • Service management skills
  • Excellent communication and presentation skills to speak to a wide range of audience, IT staff, non-IT staff, board of Directors and external providers
  • Fluency in English, French is an asset
  • Flexible and willing to travel to other MSF offices worldwide and to field missions


  • Expected starting date: 01/12/2021
  • Contract type: Open-ended contract (CDI), full-time
  • Location: Based in Brussels
  • Salary according to MSF-OCB HQ grid – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
  • Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
  • Adhere to the MSF Behavioral Commitments

Comment postuler

Please, send your CV and cover letter to [email protected] and mention “Head of ICT” in the subject of your email.

Only shortlisted candidates will be contacted.

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

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