Head of Technology Services Unit P4 – Baghdad, Iraq

  • Contract
  • Baghdad


WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


WFP has developed strong digital solutions, that are rapidly reaching some of the most vulnerable people and places affected by crisis, in support of its operations worldwide. This includes leveraging the expertise in digital technology to support many governments to digitalise their social protection systems.


In Iraq, WFP is leveraging its global expertise in technological solutions for social transfers to the most vulnerable people, and has been supporting the digitalization of the national Public Distribution System, while also improving targeting and distribution mechanisms. As part of an ongoing multi-agency partnership, WFP has initiated evidence-building for social protection through modernization of data collection and analysis mechanisms for the Government of Iraq. WFP’s efforts are being built on the transition from short-term humanitarian assistance into longer term social protection mechanisms.


WFP is contributing to social protection reforms through adapting, expanding, and innovating social protection responses to address the immediate needs of vulnerable households, while mitigating the adverse impact of crisis (like COVID-19) on resilience, livelihoods and human development; and is supporting reforming of the public policy environment for sustainable and inclusive mechanisms, leading to gender and nutrition sensitive, shock-responsive social protection programmes. There is huge growth potential in digitalisation of social protection systems and in opening ways to new forms of delivering programmes, and of shaping local policies. By supporting the Government of Iraq, WFP can support millions of Iraqi nationals through their life cycles.


We are looking for a talented Head of Technology Services (TEC) who will be based in the WFP Country Office in Baghdad, Iraq. The Head of TEC (P4 level) will report to the Country Director.


As the Head of Technology Services, the selected candidate will focus on improving the value proposition of technology for efficient IT operations & services, and for a successful digital transformation of WFP and its services and partnerships.

The incumbent will support existing technologies and solutions, respond promptly to challenges and leverage opportunities to evolve WFP into a different operating model that can guarantee driving trends and innovation, as well as taking WFP into a leadership position for digital solutions.


As WFP Iraq is working in partnership with other UN organizations and the World Bank to support the Government in strengthening its social protection systems, strong interpersonal, communication and negotiation skills are the defining elements of this role.


The incumbent will establish and nurture strong partnerships required for the successful transformation of the Government of Iraq social protection systems, and will push the agenda of building national capacity in Iraq. The selected candidate will work with a range of stakeholders to understand the business requirements of the different social protection schemes and will build consensus to develop a single registry system. The incumbent will possess solid experience in building/updating social protection systems within a developing context, including managing key relationships at government level, and have the professional stature to liaise with all the main actors, both national and international, operating in the social protection arena.

KEY ACCOUNTABILITIES (not all-inclusive)

1.    Participate in the Country Office strategic planning and operational decisions for all IT and digital related topics to advocate for results and outcomes that are aligned with WFP corporate strategy, policies and standards.
2.    Keep abreast of evolving technology standards to identify new initiatives and drive the implementation of WFP IT innovative solutions, and provide guidance on IT/Telecommunications (TC) options in line with WFP’s strategic direction.
3.    Oversee and manage delivery of IT services in the Country Office in alignment with corporate TEC Division governance, guidelines and policies, and adopt best practices in support of the Country Office Strategic Plan ensuring consistent data is effectively used to enhance decision-making.
4.    Engage with the Country Office business units to understand their business objectives, to offer new opportunities to improve business processes, better stakeholder alignment and to create value-for-money propositions with technology solutions. Specifically, build, develop and nurture strategic working relationships with the Programme Unit to ensure strong linkages between programmatic and technological interventions.
5.    Take a leading role in assisting the Government of Iraq in its digital transformation efforts and in building a single registry, as well as establishing an e-governance operating model. Furthermore, support the Government’s engagement interventions, focusing on improving WFP’s visibility and credibility for digitalisation of social protection systems, especially the national Public Distribution System.
6.    Review local programme documents (e.g. Strategic Programme Review and Country Strategic Plan), providing inputs to incorporate and strengthen the digital transformation components.
7.    Lead the exploration of emerging technology by supporting identification of use cases, in collaboration with the Regional Bureau in Cairo and the Digital Hub in Nairobi, to ensure pilots are supported with any required data and systems integration, and manage the overall project up until decisions to scale.
8.    Define procedures to provide guidance on how emerging technologies would be tested with potential scenarios based on needed testing outcomes.
9.    Lead, manage, motivate and enhance cohesion of a diverse IT team, through coaching, mentoring, training and guidance to ensure appropriate development and to enable high performance.
10.    Other relevant duties, as may be required.



Advanced University degree in Business Management, Computer Science, Telecommunications Engineering, Social Sciences or other related field; or First University degree with additional years of relevant work experience or trainings/courses.


Work Experience:

•    A minimum of eight (8) years (out of which three (3) at international level) of postgraduate, progressively responsible, fully relevant professional experience in IT, preferably with an interest in international humanitarian development.
•    Experience in delivering IT operations & services that align an organisation’s vision, mission, objectives, strategy, business and user needs.
•    Solid experience in IT operations including ITIL/ITSM/customers services, MSPs, infrastructure and technology management, cyber security, etc. Deep knowledge of ITIL service principles, experienced supplier manager, with focus on delivering CSI across production platforms and IT services.
•    Solid experience in leading the digital transformation and/or data management and protection projects, preferably within a developing context.
•    Strong leadership in managing and developing operational teams and managing service providers in delivering and supporting IT services across all lines of business.
•    Proven ability to create a highly effective and cohesive team by leading, training, mentoring and coaching, coupled with complex project and programme management skills, especially when requiring innovative approaches.



•    Fluency (level C) in both oral and written English is a must. Fluency in Arabic (an official UN language) will be an advantage to more effectively operate within the Iraq context.
•    Intermediate knowledge (level B) of any another official UN language (Chinese, French, Russian, Spanish), and/or WFP’s working language (Portuguese) will be an asset.


Interpersonal Skills:

•    Strong interpersonal skills are one of the defining elements of this role.
•    Strong business engagement and decision-making skills are also key for this position.
•    Proven ability to build and manage relationships at government level, and to have the professional stature to liaise with all main actors, whether national or international.
•    Proven ability to build strong relationships with both internal and external business partners to identify key issues and new/improved IT solutions and services.
•    Demonstrated ability to be consistent, data driven and agile especially during urgent and challenging situations.
•    Excellent oral and written communication skills, including the ability to explain technology solutions to non-technical colleagues, to establish rapport and positively influence others.
•    Strong role model for ethics and value.


Mobility is the essence of WFP and continues to be a core contractual requirement. These positions are rotational which means that the incumbent will be subject to the regular reassignment process to any other location, for a period of minimum two (2) to maximum four (4) years, unless should the position be reclassified as non-rotational.


The selected candidate will be employed on a Fixed Term appointment for two (2) years, including a probationary period for the first 12 months. Depending on the duty station, the position may be eligible for the Rest and Recuperation (R&R) scheme. Baghdad is a duty station where R&R is applicable every four (4) weeks.


WFP offers an attractive compensation and benefits package, including: basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. For more details please go to: https://icsc.un.org/


January 16th, 2022.


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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