Hostel Overnight Support Worker

Fred Victor


Job Title: Hostel Overnight Support Worker

Program: Women’s Hostel – Fatima House

Type: Full-time, Bargaining Unit, Permanent

Rate: $25.74 per hour

Hours: 37.5 hours per week, 12:00 AM-8:00 AM Thursday to Monday

Supervisor: Senior Manager, Fatima House

Posting Date May 18, 2022

Application Deadline: June 1, 2022 by 5pm

Primary Location: 1059 College Street, Toronto

Fred Victor is a not-for-profit, multi-service community-based organization that has assisted people living on

low incomes in Toronto for over 125 years. We work in partnership with women and men from diverse

backgrounds who face poverty, homelessness, mental health issues, addictions, and/or social isolation to

address their needs and hopes and advocate for a more equitable society. Please see our website at

Fred Victor works with a highly diverse population of people and upholds the values of respect, choice and


Summary of the Job

Fatima House is a low barrier, trans-inclusive and welcoming space for women to reside and work towards

permanent housing. Services will address immediate basic needs for food and sleep; personal needs for

showers and laundry; social and recreation needs for sharing fun activities with other women; health needs

such as primary care, addictions treatment and counselling; allied services such as income, legal problems,

housing and safety. The provision of formal and informal programming, advocacy, informal counseling and

support, information and referral are also an integral part of this service. Fatima House’s service approach is

based on principles of Housing-First, Harm-Reduction, recovery, low-barrier service, trauma informed, anti-

oppression and welcoming and inclusive client-centered service delivery.


  • Process client intakes, transfers and support clients with daily needs
  • Record client notes, intake forms, and discharge plans in accordance to Toronto Drop-in/Respite

services Standards and FVC’s policies and procedures.

  • Serving meals; light house keeping duties; light cooking duties
  • Implementing programming for service users
  • Understanding and commitment to harm reduction practices and principles
  • Distribution of harm reduction kits and stocking of harm reduction supplies
  • Perform safety checks and building rounds
  • De-escalate and manage conflict with or among clients
  • Responsible for resolving client’s complaints when appropriate, including timely follow-up
  • Provide appropriate referrals, information and advocacy to other support services to assist clients to

meet the goals outlined in their case plans and housing

  • Use emergency building systems and follow fire procedures.
  • Lead and support external agency staff while they are onsite, delivering support services to clients
  • Communicate and demonstrate appropriate professional boundaries with clients, staff, and

community partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-

Harassment and Discrimination and the Staff Code of Conduct

  • Work in accordance to the Ontario Occupational Health and Safety Act
  • Identify, intervene, and effectively deal with crisis and conflict situations
  • Deal with emergency situations as they arise
  • Perform administrative tasks such as communications, reports, finding and coordinating staff

coverage, information management of service statistics and client information as required

  • Participate in regular meetings and evaluations with Program Manager/Senior Manager
  • Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines

and working with or without direct support

  • Attend regular staff meetings, read emails, communicate effectively and support the team
  • Other duties as required


  • Educational background in social services or human services including continuing education aimed at

deepening practice in working with vulnerable individuals

  • Knowledge of substance use and addictions, specifically injection drug use, through a combination of

lived experience, work experience, and/or education/training

  • Knowledge and prior work experience in the supportive housing and homelessness sector and

understanding of the issues facing marginalized women living with impacts of poverty, mental illness

and addiction issues

  • Knowledge of community-based resources and services, and experience of supporting individuals to

navigate the service system across multiple sectors such as housing, legal, income support, health

and settlement

  • Awareness of and sensitivity to the health issues of a diverse community and experience working

with disenfranchised populations

  • Commitment to community development practices, including understanding that people living on a

low income are a resource and have an important role in finding solutions to social challenges

  • Experience working with chronically homeless individuals who come from a racially and ethnically

diverse background, who experience health issues (both physical and mental); addictions; abuse;

and social isolation

  • An understanding of systems that cause and support homelessness, poverty and discrimination
  • Understanding of strategies that promote asset development and empowerment
  • Ability to develop effective and productive relationships with program participants, co-workers and

external agencies including defining roles and implementing multi-disciplinary team practices

  • Demonstrated ability to utilize sound judgment and solid problem-solving skills
  • Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem

solving and decision making skills under pressure and be able to create and implement creative


  • Strong communication skills, both written and oral
  • Possess strong skills in crisis intervention, and conflict resolution and have sound problem-solving

and decision-making skills under pressure and be able to create and implement creative solutions

  • Administrative and organizational skills including lliteracy in Word, Excel, Outlook, Windows, SMIS

Working Conditions:
Works in office and resident areas. Program is a 24-hour facility. All applicants must be willing to work with

animals, and be proximate to animals. All employees must expect to be in potentially threatening situations.

It is an emotionally challenging position and at times a physically demanding job.

Please submit a letter and resume detailing how you meet the job requirements by June 1, 2022 before

5:00PM to:
Krystina Damyanovich

Senior Manager, Fatima House

[email protected]

Applicants, please quote “Hostel Overnight Support Worker”

in the subject line


Proof of Covid-19 Vaccinations and a Police Record Check are required by the final candidate(s) prior to hiring.

All Internal and External job applicants must declare their vaccination status in their job applications—

whether they have been fully or partially vaccinated. All candidates offered a position with Fred Victor Centre

must be fully vaccinated and provide proof of their vaccination as a condition of employment. Fred Victor

Centre will comply with its Human Rights obligations and accommodate employees who are legally entitled

to accommodation.

We strive to foster a workplace that reflects the diversity of the community we serve and welcome

applications from all qualified candidates; however, only those selected for an interview will be contacted.

Fred Victor is also committed to developing an inclusive, barrier-free selection process and work

environment. If contacted, please advise the hiring manager if you require any accommodation measures to

ensure you will be interviewed in a fair and equitable manner. Information received relating to

accommodation requests will be treated with confidentiality.

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