Individual Contractor: Project Manager, Customer Care, UNICEF Global Shared Services Centre, Budapest, Hungary

UNICEF - United Nations Children's Fund


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results

UNICEF’s Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology.

The Customer Care section is responsible for four major areas namely: Service Desk Function, Incident Management Process for all IT services, Identity and Access Management Process, and end-user support for Business Applications and Process.

The Customer Care section often partner with the Division of Information Communication Technology (ICT) and other business sections, in joint projects as part of the Continuous process improvement to streamline processes and gain efficiency. Most of these projects are either “end-users facing” to gain efficiency for our customers and/or “back-end” solutions to improve internal processes for our processors and business partners. Some projects planned in 2022 are:

  1. Centralization of recruitment process for vendors
  2. Automation of master data creation and update for vendors
  3. Automation of invoice processing (for individual consultants)
  4. Access Management process enhancements, i.e.: automation Access Termination

How can you make a difference?

The Project Manager will work in the Project Management Office with another Project Manager colleague to oversee the successful implementation of all projects that the Customer Care section is involved with, either as lead/owner or as stakeholder. Will coordinate with all stakeholders (internal or external to Customer Care section) of each project and keep the Customer Care Manager and the Management team at GSSC aware of progress, risks and needed intervention during the life cycle of the projects.

This will involve:

The Project manager will be responsible for working with the UNICEF internal technical and business teams to finalize projects scope; to gather business requirements; to manage vendor relationship (when needed); and oversee the over-all implementation of projects.

The ideal candidate will lead and engage the technical and business teams to ensure a successful implementation of projects meeting the established requirements. He/she will create a collaborative environment guiding process owners and stakeholders to translate business requirements into feasible functional requirements. Will ensure that assigned projects meet agreed upon cost, timelines and deliverables as set in each project.

With the inputs from the Customer Care manager and project(s) team(s), he/she will:

  • Create and maintain an up-to-date consolidated portfolio with all section’s projects
  • Create and maintain an up-to-date and detail plan for each project
  • Track completion of all phases of the projects including status, progress, risks and budget
  • Conduct meetings with project sponsor, stakeholders and project(s) team(s)
  • Create and maintain project management artifacts such as project scope, WBS, status reporting etc.
  • Maintain positive team atmosphere
  • Actively track and monitor the project tasks performed by all stakeholders
  • Prepare briefing notes to project stakeholders

To qualify as an advocate for every child you will have…

This a national consultancy. Applicant must prove eligibility to work in Hungary, if applicant is non-Hungarian citizen (copy of passport in case of EU citizens; work visa in case of non-EU citizens), proof must be submitted at the time of application, or the application will be rejected. This office will NOT provide visa/work permission assistance.

Applicant must meet the following criteria:

  • Bachelor or Master’s degree in information systems management or Information Technology, Project Management, Computer Science, Business Administration or related field is required.
  • Minimum 3+ years of project management experience in IT project management (medium-scale) with a proven track record of interfacing with multiple levels of the organization and successful project completion.
  • Excellent understanding of the Project Lifecycle and fluent project manager methodologies of PMI Agile, and PRINCE2.
  • Significant experience collaborating across multiple functions and working with operational SMEs, technical resources/ infrastructure and architecture teams.
  • Excellent communication & presentation skills (written & verbal) across multiple audiences with ability to influence others while working in a multicultural, multi-ethnic environment with sensitivity and respect for diversity
  • High motivation, enthusiasm, and dedication to deliver results within strict timeframes.
  • High proficiency with Microsoft Office, specifically MS Project, Visio, Excel, and PowerPoint is required
  • Fluency in English language is a requirement
  • Experience working within the UN and UNICEF system is an asset

Mandatory Requirements

The proposing service provider must include the following attachments in their submission:

  • CV detailing educational background and all relevant experience
  • Financial Proposal indicating the daily rate for delivery of services.
  • The rate should be expressed in either Hungarian Forint (HUF) or U.S. dollars (USD), The offer must be all-inclusive and expressed in gross amounts (please indicate if VAT is applicable). If/where applicable, the exchange rate to be used for currency conversion will be the United Nations rate of exchange.
  • Document to prove eligibility to work in Hungary, if applicant is non-Hungarian citizen (copy of passport in case of EU citizens; work visa in case of non-EU citizens). UNICEF will not be responsible for providing any support in getting work or resident permit.

Candidates will be subject to reference checks during the selection process.

Successful bidders will be required to accept UNICEF’s General Terms and Conditions for Service Contracts.

Location and duration

The job will be done at Global Shared Services Centre, GSSC, which is located at 1077 Wesselényi utca 16/a, Budapest, Hungary however remote work is also possible in case of GSSC building is closed due to current COVID situation. The vendor agrees to perform the function and complete the assignment during January to December 2022 (250 days, in the period of 11,5 months). Proposal to adjust the duration shall be taken into consideration.

Evaluation Criteria

Candidates who are under serious consideration will be evaluated by the following criteria:

  • Formal education and training in relevant IT or Project Management area
  • Relevant Experience in managing IT projects
  • Knowledge and Experience using methodologies of PMI, Agile, and/or PRINCE2
  • Evidence of experience using MS Project, Visio, Excel, and PowerPoint
  • Evidence of soft skills, i.e.: command of English, interpersonal skills, detail-oriented, working independently, high level of quality on deliverables, etc.

Candidates meeting technical requirements will be evaluated based on value for money of Financial Proposal.

Payment information

  • Billing is for daily rate, on a monthly basis
  • Invoices along with a detailed timesheet is presented to the direct supervisor monthly, at the end of each month, for approval
  • Approved invoices will be submitted for payment

This is a full-time consultancy and as such consultant is eligible to paid time off during this period (1.5 days annual leave/month and UN bank holidays). The terms of payment are upon receipt and approval of invoice and acceptance of work outputs. Payment will be completed by bank transfer in the currency of offer on the next payment cycle (usually within 2 weeks time).

Terms of employment

Consultants are required to submit a statement of good health prior to commencement of work and to take full responsibility for the accuracy of that statement.

Consultants are responsible for arranging, at their own expense, life, health, and other forms of insurance covering the period of their services on behalf of UNICEF as they consider appropriate. Consultants are not eligible to participate in the life or health insurance schemes available to United Nations staff members.

Consultants are responsible for determining their tax liabilities and contributions in accordance with local laws. UNICEF is tax exempt entity and cannot assume nor undertake any liability for taxes, duties or other contributions payable by consultants on payments made under their contract with UNICEF.

Please submit your application through UNICEF’s online recruiting system in English.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

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