IT Operation Senior Specialist

  • Contract
  • Baghdad

Zain Iraq

Job Description

Zain Iraq is Actively recruiting to hire IT Operation Senior Specialist responsible for supervising the IT BSS (Business Support Systems) planning and operation, such as providing the solutions for IT requirements and their implementations, providing integration solutions for BSS products( Mainly Charging, Billing and CRM platforms) and 3rd parties, procuring applications and supporting installation in order to ensure that the objectives are achieved and the highest standards of technology services are available to support the needs of ZAIN IQ
The job holders should have the Telecommunication IT knowledge and their architectures and they might also assess risks to IT security, evaluate potential solutions and propose clear plans and procedures for achieving a secure IT environment.

  • Provide IT solutions in the BSS (Business Support Systems) scope to fulfill the Roadmap of the ZAIN IQ Business team and support for the implementation of the End to End.
  • Support all the BSS projects
  • Participate in the formulation and implementation of the IT department plans to ensure the alignment with ZAIN IQ overall objectives and business plans
  • Participate in the development of IT operations and infrastructure policies, and procedures to ensure all relevant procedural/legislative requirements are fulfilled
  • Manage the day-to-day operations of IT by facilitating related professional work processes in order to achieve high-performance standards
  • Organize and control activities of the applications/ infrastructure /data center / Network in order to ensure the effective implementation of services aligned with the requirements
  • Manage the activities conducted on the network connectivity, security components to ensure that the connection is available between the data centers and all members in line with the SLA and the policies and procedures
  • Provide advice and support to different departments to ensure the best use of technological capabilities in the application/infrastructure in the delivery of business objectives
  • Select vendors for contractual work (applications/network/Infrastructure) defining the standard within which they must work to ensure the highest levels of service and knowledge transfer
  • Manage with external vendors the deployment of ERP modules which are aligned to ZAIN IQ processes (Billing, IT, Finance, HR, CRM, etc.) to ensure constant support on all technical matters and issues related to implemented ERP systems
  • Develop service level agreements and management reporting to ensure that management is up-to-date with the progress.
  • Participate in the development of ZAIN IQ disaster recovery plans

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