Program Coordinator

The Ohio State University


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Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.


Welcome to The Ohio State University’s career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:
Patient Access Coord I

Department:
East | Talbot Hall Outpatient

Scope of Position 

The Ohio State University Medical Center is committed to improving access and service to customers.  The Patient Access Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.  This position ensures access to OSUWMC physicians and services and coordinates and supports the functions of integrated patient access services as well as ensures proper data collection/support for scheduling, registration, benefit verification, and for compliance and statistical purposes. 

Position Summary 

The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned.  Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.  Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems,  ABN, eligibility, document management software, and etc.

Minimum Qualifications 

 Per CCS Class Specs: High school diploma or GED.  PC Knowledge and interpersonal, verbal, and written communication.  Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Bachelor’s Degree or equivalent combination of education and experience in healthcare or physician practice.  Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience.   Ability to work in multiple systems for assigned tasks, management and reporting.  Strong problem-solving and presentation skills.  High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information:

Location:
East Hospital – Talbot Hall (0399)

Position Type:
Regular

Scheduled Hours:
30

Shift:
First Shift

Salary Grade:
Health System Hourly 013

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.


Welcome to The Ohio State University’s career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:
Patient Access Coord I

Department:
East | Talbot Hall Outpatient

Scope of Position 

The Ohio State University Medical Center is committed to improving access and service to customers.  The Patient Access Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.  This position ensures access to OSUWMC physicians and services and coordinates and supports the functions of integrated patient access services as well as ensures proper data collection/support for scheduling, registration, benefit verification, and for compliance and statistical purposes. 

Position Summary 

The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned.  Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.  Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems,  ABN, eligibility, document management software, and etc.

Minimum Qualifications 

 Per CCS Class Specs: High school diploma or GED.  PC Knowledge and interpersonal, verbal, and written communication.  Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Bachelor’s Degree or equivalent combination of education and experience in healthcare or physician practice.  Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience.   Ability to work in multiple systems for assigned tasks, management and reporting.  Strong problem-solving and presentation skills.  High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information:

Location:
East Hospital – Talbot Hall (0399)

Position Type:
Regular

Scheduled Hours:
30

Shift:
First Shift

Salary Grade:
Health System Hourly 013

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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