Project Coordinator, Primary Care Transformation

Doctors of BC


At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Named as a Best Workplace™ in Canada for four consecutive years, it’s our people and the spirit they bring to the workplace that makes us such a Great Place to Work.

Together, we make a difference so our doctors can make theirs. Join us today!

DEPARTMENT: Engagement Quality & Improvement

The Engagement and Quality Improvement (EQI) Department works in large part to support the Joint Clinical Committees (JCCs) which include the: General Practices Services Committee (GPSC), Shared Care Committee (SCC), and Specialist Services Committee (SSC). EQI is comprised of four centres of expertise: Primary & Community Care Transformation, Quality Impact, Facility and Community Engagement and JCC Alignment. Driven by collaborative relationships between the Ministry of Health and Doctors of BC, and captured under the Physician Master Agreement, they are a group focused on developing and leveraging relationships, sharing knowledge and lessons learned and working together towards common goals to support improved patient outcomes, increased professional satisfaction and decreased system costs.

THE TEAM: Primary Care Transformation, Primary & Community Care Transformation

The Primary & Community Care Transformation team serves the requirements of the General Practice Services Committee (GPSC) (a partnership between Doctors of BC and the provincial government) and its programs and initiatives to transform the primary care system.

Within the Primary & Community Care Transformation team, The Primary Care Transformation team provides leadership, partnership, networking and project management support to Divisions of Family Practice (divisions), and to establish Primary Care Networks and Team-Based Care through relationships with divisions, Health Authorities and First Nations.

THE JOB: Project Coordinator, Primary Care Transformation

Reporting to the Manager, Provincial Divisions Initiatives, the Project Coordinator supports programs, activities and initiatives within the Primary Care Transformation team, including leadership development programs, knowledge exchange activities and efforts to share resources and spread successful projects across divisions.

The Project Coordinator is responsible for ensuring that activities are properly defined and supported and progress is monitored to meet deadlines. This includes supporting internal and external communications, maintaining online platforms for sharing resources, developing meeting agendas and creating meeting reports and summaries. The Project Coordinator takes a proactive approach to connect across PCT and PCCT teams to ensure the various projects in the portfolio are aligned and progress is effectively communicated across the team and department, as well as with internal and external partners.

This position requires a demonstrated ability to work collaboratively with other team members. The Project Coordinator will be required to provide backup administrative support and coverage for other team members during holidays or times of increased work volume.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (I):
Coordinates information gathering and reporting, reviews trends and compares to expectations.

Defines priorities within performance objectives and prioritizes multiple issues and opportunities.

Conducts research to define problems and prepares responses to anticipated questions.

Anticipates issues that are not readily apparent, identifies root causes and effects, and considers the possible outcome of potential solutions.

Reports and identifies areas that need guidance in order to resolve complex issues.

Building Relationships (I):
Establishes and maintains relationships and partners with others to achieve expectations.

Shares information and readily determines to whom to go for relevant information.

Seeks occasional assistance and feedback in the problem solving process.

Problem Solving (I):
Applies problem-solving methodologies and tools to diagnose and solve problems.

Shows empathy and objectivity toward individuals involved in the issue.

Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.

Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness (A):
Identifies potential areas of conflicting priorities and vulnerability in achieving standards.

Reviews department’s progress against established goals, objectives, service level targets, and project milestones.

Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.

Maintains a proactive work review and approval process prior to assignment completion.

Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication For Results (I):
Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.

Seeks and shares relevant information, opinions, and judgments.

Handles conflict empathetically.

Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

An undergraduate degree or a specialized post-secondary diploma in a related field with up to two years of related experience; or an equivalent level of related work experience in lieu of post-secondary education.

Knowledge of BC’s health care system and experience working with family physicians would be considered an asset.

Specialized knowledge in a technical or professional discipline, preferably in a health, not-for-profit, adult education, government or business sector, and an ability to apply technical/professional concepts and applications to tasks or activities.

Adept at balancing major concurrent tasks and projects, and working with internal and external parties in a coordinated manner.

Organized, resourceful and efficient with an outstanding attention to detail, particularly in matters related to internal and external communications.

Excellent interpersonal, written, and verbal communication skills and the ability to represent the team and department with a high level of professionalism.

Proven ability to respond to a wide variety of issues and deal with ambiguity and conflicting demands.

Effective writing skills and proven ability to develop clear and concise communication.

Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.

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