Project Support Coordinator (Multi Channel Contact Centre)
Global Marketing and Business
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This vacancy is open to staff employed directly by Northumbria University and Northumbria University Services Limited. External applications and applications from agency staff will not be considered.
An opportunity has arisen, for an 8-month G5 Secondment within the Multi-Channel Contact Centre Project, any employee looking to widen their skills would be welcome to apply.
This role is to assist the Operational Project Executive, in compiling data and evidence to baseline, measure and monitor continuous improvement. It is essential that the applicant has a broad knowledge of the working processes of the University, initially within Ask 4 Help and later within Global Marketing and Business, having a grasp on the Customer Journey from enquirer through to enrolled student. Strong Excel skills are required, attention to detail and a keenness to improve operational working practices to reduce the current transactional activities and allow our customer-facing employees to focus on adding value to the customer experience.
The below are required for the role.
•Excellent communication skills – both verbal and written
•Good knowledge and application of Microsoft Office Suite – particularly Excel
•Data reasoning to improve performance and improve productivity/efficiency
•Knowledge of CRM
This role is an opportunity to be involved in improving how customer interacts with us, from Enquirer through to Alumni
For an informal discussion about the post, please contact Jill Dunn, Project Executive by email at [email protected]
To apply for this vacancy please click ‘Apply Now’ and submit a Covering Letter and your CV and where relevant any documents specifically request in the Role Description and Person Specification.
If you are successful in your application for this role, you will be employed by Northumbria University Services Limited. Further details can be found at https://www.northumbria.ac.uk/work-for-us/nu-services-limited/
Northumbria University takes pride in, and values, the quality and diversity of our staff. We welcome applications from all members of the community. The University holds an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality.
Our team has a blended approach which includes remote and on campus working. The frequency with which colleagues will work on campus will depend on the role and the needs of the University. Some colleagues work on campus 5 days a week and others perhaps 2 or 3 days.
Please note this vacancy will close on 02/12/2021
114593-Role Description 8780
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