Protection Officer – Case Management – Samarra


Overall purpose of the role:

  • Ensure the quality of the planning, implementation and follow up of all technical aspects of case management and individual protection assistance implemented by team.
  • Ensure communication with communities and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s case management services.

Coordinate to ensure case management workplan, reports and relevant trackers are timely updated and provide timely feedback and information on protection issues identified.

Geographic scope: Salah al din – Samaara (Iraq)

This role has a focus on Salah Al Din and ensures compliance to DRC procedures and guidelines within DRC Iraq and the Salah Al Din area office. The role contributes to the implementation of protection strategies for Salah Al Din, which are translated into action plans and day-to-day tasks.

Main responsibilities:

  • Ensure the successful delivery of high-quality case management support and individual protection assistance to people of concern of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons living with special needs).
  • Ensure that CM and IPA are implemented in compliance with DRC SOPs, guiding principles and international protection standards.
  • Monitor that information management principles are respected at all times.
  • Provide on-the-job coaching and technical guidance to Protection Assistants (CM) by leading individual and group supervision, including case discussions.
  • Oversee identification and referral of vulnerable beneficiaries by Protection Assistants (CM), monitor and conduct follow-up to ensure timely and adequate internal and external referrals, including children in need of Child Protection and survivors of Gender-based violence, in accordance with protection principles.
  • Maintain up-to-date mapping of the service providers operating in the area and when necessary coordinate with the Legal Aid team and CBP/PSS team.
  • Identify capacity building needs amongst Protection Assistants (CM) and provide support to Protection Team Leader and Project Manager in capacity building planning.
  • Lead on induction and initial protection training of newly recruited Protection Assistants (CM).
  • Ensure adequate activity records are collected/maintained to prepare monthly reports, support Protection Team Leader (CM) and Project Manager in submitting internal reports as requested.
  • Draft CM team workplan based on urgency and prioritization criteria, and in coordination with other protection teams.
  • Provide monthly or weekly work plan for CM staff to Protection Team Leader (CM).
  • Provide feedback to Protection Team Leader on protection issues, trends, risk and gaps in response to continuously improve service delivery.

Coordination and representation

  • Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers, other DRC departments.
  • Represent DRC at meetings and other relevant technical coordination meetings and advocate for the needs of people of concern.
  • Collaborate with relevant internal and external technical experts in the development of protection reports, guidance notes and capacity building materials.


  • Plan and coordinate proactively logistics and movements of staff from and to different operational areas.
  • Support protection assistants (CM) with financial procedures (cash advances, settlements, documentation) required during implementation CM and IPA.
  • Support the implementation of monitoring and evaluation exercises, tracking target achievements of CM and IPA.


  • Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
  • Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
  • Ensure compliance with DRC AGD policy and AGD programmatic minimum standards
  • Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy
  • Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader

Roles reporting to this position: No direct reports

Reports to: Protection Team Leader

Required experience and competencies;

  • Minimum 2 years of practical experience in protection working for an INGO
  • Field experience is required.
  • Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
  • Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint)
  • Excellent communication and problem-solving skills.
  • Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.
  • Ability to work flexible hours.
  • Fluency in Arabic
  • Advanced English proficiency
  • Female candidates are highly encouraged to apply.
  • Candidates’ residence in Samara are preferred.

Desirable qualifications:

  • Proven facilitation and training skills
  • Experience with IDEAL, Win-Win curriculum

Required education;

Relevant university degree (e.g. psychology, social work, pedagogy or education, international development) or equivalent professional qualification.

All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!

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