Research Associate 3

University of Miami



Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Department of Neurology has an exciting opportunity for a Full-time Clinical Business Operations Representative to work on the UHealth Campus. The Clinical Business Operations Representative for the Division of Epilepsy will work in conjunction and under the supervision of the Clinical Business Operations Supervisor to facilitate the prompt resolution of problems that arise in daily clinical operations, as these pertain to pre and post patient care specifically prescription refills, medical supply requests and medication prior authorizations. The incumbent will perform all secretarial and receptionist functions necessary for the complete and efficient management of patient prescriptions and medical supply requests. Using the standard greeting and appropriate telephone etiquette, he/she will answer all incoming telephone lines in a timely fashion adhering to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the department by telephone. He/she will also assist patients in a manner that promotes the perception that the staff is courteous, efficient and interested in their healthcare and will treat all patients with dignity and professionalism.

  • Update the Division of Cardiovascular Medicine’s website inclusive of divisional faculty and staff.

  • Create a standard operating procedure for Clinical Operations decisions.

  • Facilitate credentialing and re-credentialing process and training for new and current providers.

  • Answer calls, retrieve messages and return calls within 48 hours as well as manage and resolve UChart messages.

  • Submit lab order requests to providers and process prescription refills.

  • Scan medical documentation into UChart.

  • Process authorizations for medications, procedures, and diagnostic testing at an external facilities.

  • Process medical supply requests by completing insurance forms and providing medical documentation.

  • Handle appointment escalation requests. Schedule appointments as needed. Appointment confirmations.

  • Serve as the liaison between patient and provider.

  • Take care of all patient and clinical faculty requests.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS  

  • High school diploma or equivalent

  • Minimum 3 years of relevant experience, clerical work preferred

  • Skill in data entry with minimal errors.

  • Ability to communicate effectively in both oral and written form.

  • Ability to work evenings, nights, and weekends as necessary.

  • Skill in collecting, organizing and analyzing data.

  • Ability to work independently and/or in a collaborative environment.

  • Commitment to the University’s core values.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c103

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Department of Neurology has an exciting opportunity for a Full-time Clinical Business Operations Representative to work on the UHealth Campus. The Clinical Business Operations Representative for the Division of Epilepsy will work in conjunction and under the supervision of the Clinical Business Operations Supervisor to facilitate the prompt resolution of problems that arise in daily clinical operations, as these pertain to pre and post patient care specifically prescription refills, medical supply requests and medication prior authorizations. The incumbent will perform all secretarial and receptionist functions necessary for the complete and efficient management of patient prescriptions and medical supply requests. Using the standard greeting and appropriate telephone etiquette, he/she will answer all incoming telephone lines in a timely fashion adhering to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the department by telephone. He/she will also assist patients in a manner that promotes the perception that the staff is courteous, efficient and interested in their healthcare and will treat all patients with dignity and professionalism.

  • Update the Division of Cardiovascular Medicine’s website inclusive of divisional faculty and staff.

  • Create a standard operating procedure for Clinical Operations decisions.

  • Facilitate credentialing and re-credentialing process and training for new and current providers.

  • Answer calls, retrieve messages and return calls within 48 hours as well as manage and resolve UChart messages.

  • Submit lab order requests to providers and process prescription refills.

  • Scan medical documentation into UChart.

  • Process authorizations for medications, procedures, and diagnostic testing at an external facilities.

  • Process medical supply requests by completing insurance forms and providing medical documentation.

  • Handle appointment escalation requests. Schedule appointments as needed. Appointment confirmations.

  • Serve as the liaison between patient and provider.

  • Take care of all patient and clinical faculty requests.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS  

  • High school diploma or equivalent

  • Minimum 3 years of relevant experience, clerical work preferred

  • Skill in data entry with minimal errors.

  • Ability to communicate effectively in both oral and written form.

  • Ability to work evenings, nights, and weekends as necessary.

  • Skill in collecting, organizing and analyzing data.

  • Ability to work independently and/or in a collaborative environment.

  • Commitment to the University’s core values.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c103

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