Senior Consultant, Staff Counsellor

United Nations

Result of Service

Following month four, the senior consultant will:
1. Created an initial draft report of the review as a draft lessons learnt report, including:

2. Literature reviews;

3. Internal staffing and activities report form counsellors in HQ/OAH/RCs;

4. Summary of any survey or interviews;

5. Preliminary recommendations for discussion and feedback. Recommendations for analysis and discussion may include but not limited to a new/adapted Peer Helper programs, mandatory PFA training, New knowledge delivery tools such as Self-guided workbooks or training, or Counsellor TTTs.

Following the 4-6 weeks of feedback, final lessons learned report will be submitted for signature of the Chief SCO and Senior Management.

By the end of the consultancy (6 months), there will be a plan with developed materials for a programme to support staff in NYHQ/OAHs/RC curing the current phase of pandemic and post-pandemic. The programme will be evidence based and a collective tool that the SCO and partners in OAH/RCs.

Work Location

New York

Expected duration

6 Months. 1 November 2021 – 30 April 2022. With the possibility of extension.

Duties and Responsibilities

The Staff Counsellor’s Office (SCO) is part of the Division of Healthcare Management and Occupational Safety and Health (DHMOSH), in the Department of Operational Support (DOS), and it is located on the UN Secretariat Building in New York HQ. Its mandate includes providing psychosocial support to staff members and managers, support the DHMOSH teams in managing the mental health cases and education for healthcare professionals provide psychoeducation and wellness activities for the New York based UNS staff.

The Staff Counsellors Office is seeking a consultant to: (i) review the COVID-19 response across all psychosocial interventions. (ii)review internal UN programmes on building resilience and peer helper programmes. (iii) report on lessons learned and recommendations for new workshops/peer helper programme(s) for staff at large. (iv) design a peer supervision network & reporting system for counsellors working in SCO Headquarters & Offices Away from Headquarters. Expected tasks are listed below:

1. Review all documents and outputs from the COVID-19 response and interview/survey the SCO team, customers, partners and contacts for analysis of lessons learned;

2. Review all workshops delivered for evidence-based analysis;

3. Review the COVID-119 psychosocial response plans, interventions, and support provided in NYHQ, Offices Away (OAH) and Regional Commissions which have Staff Counsellors/consultants in place;

4. Review the literature related to workplace crisis response interventions (ie buddy support, Psychological First Aid training, etc);

5. Gather information on all psychosocial interventions provided related to COVID19 in the NYHQ/OAH/RCs, MH posts, staffing numbers and contributing stressors for the duty station (i.e. quarantine, deaths, affected personnel);

6. Review internal UN programmes related to building a resilient and reactive workplace for ongoing pandemic interventions such as WHO’s Psychological First Aide Training, Peer Support Volunteers (AFPs), Peer Helpers (DSS and field missions), Family Focal Points and Call Center Volunteers (C4sDOS), Welfare committees, OSH committees, Union Rep interventions, etc.;

7. create a plan to implement response plan related to completed lessons learned on psychosocial support and covid19.

8. Gather feedback of the lessons learned report and recommendation and design any new recommended programmes for NYHQ/OAH/RCs;

9. Design a peer supervision network for counsellor working in multiple duty stations;

10. Assist with the development of training related workshops for staff at large and peer helpers related to COVID support;

11. Support the SCO Chief with ongoing clinical supervision of NY team;

12. Assist with building a long term support system for the Counsellors working in SCO HQ/OAH/RCs

13. Additional duties as needed to support the ongoing COVID-19 support for NYHQ, OAHs, and RCs.

Reports and all Training Materials developed by staff members and consultants remain exclusive property of the SCO and United Nations following the consultancy. All work is confidential.

Qualifications/special skills

Academic Qualifications: Master’s degree in Organizational Psychology or mental health related field.

Experience: At least ten years’ experience in mental health field is required. Experience working at a professional level in the United Nations or international organizations is an asset. Highly skilled at reviewing literature and program analysis is desirable. Ability to work independently with minimal supervision is required. Demonstrated past experiences and skills in facilitating training, training need assessments, and highly skilled in the development of training materials and tools.

Language: English required with strong command of the language and the ability to write high level report.

No Fee


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