Senior Program Manager



Help a Child is a Christian, international relief and development organization, founded in 1968 in the Netherlands and operating in Burundi since 2009. Help a Child provides a future for children in need, their family and their entire community. By empowering vulnerable communities, we help them to change their own living conditions and opportunities in a sustainable way. Help a Child works in areas with a high incidence of poverty or in places where children and families are extra vulnerable due to disasters or (imminent) conflicts. Help a Child develops innovative programs, for example about youth & work, child development and the transition of relief help towards sustainable development. We work together with various Dutch, international and local partners. Help a Child works across India, Kenya, Malawi, Burundi, Rwanda, DRC, Uganda and South Sudan.

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Main features:

The Senior Programme Manager is part of the senior management team of Help a Child Burundi. He/she leads, develops and manages the program team to achieve the aspirations of Help a Child Burundi Help a ChildCountry Strategy 2021-2024 through Programme Development, effective coordination, consolidation, technical support and guidance by ensuring a cohesive team spirit and motivation to perform.

Objective of the function:

The Senior Programme Manager leads both Help a ChildHelp a Child Burundi’s Humanitarian and Development Programmes. He/she supports the Country Director in resource mobilisation and ensures prioritization, allocation, and work plan coherence to deliver the Help a Child Help a Child Burundi Country Strategy. He/she is responsible for working with Help a Child Burundi Partners, allies and donors to foster long-term relationships to successfully deliver the Help a Child Burundi program strategy.

Place in the organization:

The Senior Programme Manager reports to the Country Program Director and works in close collaboration with the Finance Manager and various colleagues at HQ level.


Key Results Area (KRA):

KRA 1: Programme Planning, Management and Implementation

  • Provide leadership in the development of strategic plans and budgets for all programs in the country.
  • Provide leadership to the Programme Team towards achieving the objectives of the Country Strategy of Help a Child Help a Child Burundi.
  • Review and ensure alignment of program priorities, strategies and plans to the Country Strategic Plan and the broader Help a Child International strategies and plans.
  • Support the Country Director and the Senior Management Team to lead the development of both strategic and operational plans in accordance with Country Strategy Plan and planning guidelines.
  • Ensure Help a Child Burundi’s programme activities are grounded, strongly inter linked, and consolidated at the national level in line with Help a Child Burundi’s Country Strategic Plan.
  • Ensure quality implementation of all projects of Help a Child Burundi.
  • Ensure learnings are documented by the programme team in the most effective way, demonstrating value for money.

Result: Help a Child Burundi Country Strateic Plan, programmes/projects are is implemented with quality to address the needs of the target population.

KRA 2: Program Reviews, Monitoring, Evaluation, Program Learning and Reporting

  • Ensure close monitoring of the program works in the field to ensure alignment and contribution to country strategy, monitor flow of information and systemic documentation of quantitative and qualitative achievements in the field and lessons learned thereof.
  • Ensure quality and timely submission of quarterly and annual reports and/or required Programme and Project Performance Reports as per desired standards and guidelines.
  • Ensure compliance of approved Programme and Project plans.
  • Promote evidence-based learning and the agenda of advancing alternatives.
  • Represent the organization / unit in various programme-related knowledge sharing and learning forums, document and share feedback with the team.
  • Track trends in contemporary development programming and programme management practices, document and provide advice/ recommendations on key developments to Senior Management team and HQ.

Result: Help a Child Burundi and its impementing partners programme are reviewed and monitored. All reports, publications are produced on time and dissemainated based on the communiocation and desimination plan.

KRA3: Human Resource Management

  • Lead and manage program team to achieve its mandated targets in accordance to annual operational plans.
  • Ensure an empowering work environment and team building in compliance to Help a Child Help a Child International/ Help a Child Burundi‘s values, principles and attitude.
  • Ensure an enabling environment for staff performance, recognition and reward of the program team to encourage staff productivity, innovation and performance (e.g. facilities, equipment, duty facilitation, team building etc.).
  • Participate in the review of staff job descriptions and setting of performance standards.
  • Involves in recruitment of staff under supervision of HR.
  • Assigns performance objectives to supervised staff, conducts comprehensive performance appraisal of supervised staff and provides / obtains feedback when necessary.
  • Ensure that performance records of staff under supervision are submitted to HR on time.
  • Provides induction, training, coaching, mentoring and advice to supervised staff to ensure that they understand and carry out their responsibilities effectively.
  • Works with HR function to identify training needs and development opportunities for supervised staff.

Result: Help a Child Burundi’s HR policy is developed, review and updated. Staff performance appraisals are conducted and staff are capacited to performace at their best.

KRA4: Financial Management

  • Develop, monitor, review and update the Programme department activity, work plan to ensure that it attains its objectives as cost-effectively and efficiently as possible.
  • Review and approve programme concepts, partner financial requests as per organizational process and procedures.
  • Manage the expenditure and disbursement of resources allocated to program department.
  • Review programme expenditures from the programme team line staff to ensure conformity to Financial Policies and Procedures Manual.
  • Monitor and advise on programme and project spending and variance report as per organizational process and procedures.

Result: Help a Child Burundi’s Finance policy respected during the programme implementation.

KRA 5: Partnerships, Networking and visibility

  • Support Program Managers/Coordinators/Experts to strengthen networks in the Help a Child Burundi’s collaboration areas.
  • Support the Programme Managers/Coordinators/Experts in strengthening our relationship with the strategic networks and alliances.
  • Represent Help a Child Burundi and participate in network and alliance meetings, events and forums at national, regional and international levels.
  • Ensure effective information flow and communication with other stakeholders including partners and international teams.
  • Initiate and nurture networks and alliances with academia, and research institutions.
  • Ensure effective partnerships at all levels as per standard procedures and guidelines of the organization.
  • Coordinate and support review of Help a Child Burundi partnerships.
  • Ensure follow up of partners after reviews and reflections.

Result: The country organisation is well represented towards government, donors and cooperating partners so that 1) the country office has established visibility and good reputation and 2) opportunities for strategic coopertion and growth have been created.

KRAP 6: Fundraising & Donor Relationship Management

  • Support the Country Director, in developing and managing relationship within country donors.
  • Lead on development of programme ideas into quality grant proposals through a community based, participatory approach.
  • Collaborate with the Help a Child Expertise and Development Department/Institution Relationship Unit to respond to potential funding opportunities in the country.

Result: Resources (both through priviate donors and instutional fundraising) are mobilized to grow Help a Child Burundi programme.

KRA 7: Policy Management and Compliance

  • Lead the development and implementation of country-specific guidelines for the management of partnerships in line with the Country Strategic Plan and other relevant organizational policies.
  • Participate in the review and update of Help a Child Burundi policies and procedures at country level and advise the Senior management team on the potential implications of the new system, policies and procedures.
  • Implement all necessary policies and procedures to ensure that correct procedures are followed by staff under supervision.
  • Adhere/ Comply with approved organisational policies and procedures

Result: Help a Child Burundi policies and compliance are in place, respected and reinforced.


Education & Certifications

  • Bachelor’s Degree in Management, Social Sciences or development studies, (PostGraduate in a relevant discipline is preferred).
  • Training in Project planning and management, Humanitarian Standards, Human Rights Based Approach, Participatory approaches and methodologies, Governance, Civic empowerment and accountability, Monitoring and evaluation.

Essential Experience

  • A Minimum of 5 years relevant experience for Post Graduate and 7 years for Graduate in a reputed organization, preferably in the NGO sector, 3 years of which should be in senior management positions, experience of working in a Multi-cultural context essential.
  • Experience in designing, setting up and coordinating monitoring, evaluation and impact assessment systems and processes of a program are required.
  • Experience in managing funding from a diversity of sources including governments and aid agencies, private sector donors.
  • Proven experience of working with donor agencies such as UN agencies (UHCR, WFP, IOM, UNICEF, UNDP), EU, The Dutch Ministry of Forreign Affairs (MoFA), Dutch relief Alliance as well a government agencies and research institutes.
  • Experience working in conflict and post conflict contexts essential, experience working in Burundi or Greak lakes region is an added advantage.

Essential Knowledge:

  • In-depth understanding of Human Rights Based Approach to Development and Humanitarian programming issues and policy work at state, national and international levels.
  • Sound and up to date knowledge of development and Development concepts, methodologies and techniques including demonstrated understanding of gender issues in development and demonstrable commitment to promoting gender equality within the organisation and in programme work.
  • Sound knowledge in the political, social, economic and historic environment in Burundi or Gret Lake region.
  • Understanding of the project cycle management.
  • Excellent understanding of development partnerships, fund-raising, donor strategies, governmental and international relations in the country.
  • Basic knowledge of finance and accounting systems in the country.
  • Strong knowledge of M&E methodology, quality assurance.

Essential Skills

  • Leadership and management.
  • Strategic thinking.
  • Excellent presentation, communications, and negotiation.
  • Networking, influencing and interpersonal.
  • Crisis management and conflict resolution.
  • Planning, organisation, time management, and coordination.
  • Fluency in written and spoken English, Proficient in French.
  • Proficiency in MS Office.


  • Work on own initiative with minimum supervision and to stay on task.
  • Work under pressure and tight deadlines.
  • Travel frequently to the field.
  • To adhere to Help a Child Christian values.


  • A self-starter who is creative, diplomatic, mature and decisive.




Maintain generally accepted and social ethical standards in activities that have to do with the position

  • Takes responsibility for own actions.
  • Indicates when things that are expected of him / her are not in accordance with his or her personal standards or organizational standards.
  • Sticking to standards and values, even when this could lead to disadvantage, tension or conflicts.
  • Does what he / she says, keeps promises and appointments.
  • Respects and protects confidential information entrusted to him / her.
  • Informs customers, employees or public about the extent to which one may expect problems or setbacks.
  • Does not abuse power or prior knowledge.
  • Provides information on his / her opinion on business ethics, safety and the environment.


Actively contributing to joint results, even when the subject involved is not of immediate personal interest. Sharing information and knowledge with others.

Level 2 Takes initiative to work with others on joint results.

  • Shares information, knowledge and ideas with colleagues.
  • Undertakes actions that promote cooperation.
  • Helps others achieve their goals.
  • Bring up ideas how to improve on results jointly

Customer orientation

Investigating the wishes and interests of (internal) customers and reacting accordingly. Anticipating the interests of customers. Giving high priority to service preparedness and client satisfaction.

Level 2 Actively considers customer needs and takes initiative/ makes proposals how to address these. (customers include: target groups, partners, donors, other departments)

  • Makes an analysis of short and long term needs of the customer
  • Does the customer suggestions that connect to his current and future needs.
  • Discusses (unwise) choices of the customer and makes proposals for improvement.
  • Indicates limits to the customer; indicates to the customer in a clear manner what the organization/department can or cannot deliver
  • Checks consumer satisfaction after delivery of products / services and remaining customer needs.

Result orientation

Focusing actively on achieving results and objectives and willingness to intervene with disappointing results

Level 2 Set ambitious goals at own initiative and realizes these.

  • Translates higher-level goals to own concrete individual contributions.
  • Sets and realizes ambitious goals.
  • Achieves result, better or faster than expected.

  • Sees consequences of changing circumstances on the results to be achieved, adjusts plans and strategies where needed.

Planning and organizing

Determines goals and priorities effectively and indicates actions, resources and time needed to achieve particular goals

Level 2 Plans and organizes work effectively, at own initiative, and coordinates with others

  • Sets priorities for his/ her own work and works accordingly

  • Sets schedules when others (partners/colleagues) have to deliver something and stipulates the requirements/ conditions that need to be met.

  • Discusses planning and any changes to it regularly with all relevant parties.

  • Sets a realistic schedule and estimates the factors affecting the plans.

  • Develops solutions to remove obstacles or to prevent issues to deliver according to plan.


Identifying and weighing market opportunities for existing and new products or services. Able to face risks in order to obtain business advantages.

Level 2 Able to takes actions on opportunities to sell products and services at own initiative

  • Promotes organizations products and services to customers/ donors

  • Approaches potential customers/donors at own initiative.

  • Proposes actions on how to access more or different kind of opportunities to sell products and services

  • Identifies and responds to the customer needs (donor wishes) with showcasing cost-effective solutions.


Building relationships and networks that prove to be useful in achieving goals. Making effective use of informal networks to get things done.

Level 2 Builds relationships and networks and uses them for the realization of goals.

  • Participates in networks for the realization of the goals of the organization.
  • Initiates contacts with relations and takes initiatives for information exchange.
  • Invest in the long term relationships also if the effect is not immediately visible.
  • Uses own network for example when needing advice; able to finds the right people in different situations.

    We offer

We offer an attractive financial package and a challenging working environment in an international setting. You will be offered a fixed term contract for the first year with a probation period of 3 months. Depending on your performance, fit with the programme and availability of funding, this first year contract will be extended for another 2 years.

How to apply

Interested candidates are kindly invited to send a cover letter and resume (both in English) before 10th of December 2021 through this form. In your cover letter, please reflect on your motivation for wanting to become part of the Help a Child organization. This includes a reflection on Help a Child being a child centred and Christian organization.

For more information, please contact Mr. Clement Nkubizi, Country Director at [email protected] An (e-) assessment will be part of the recruitment process.

Help a Child expects its staff to behave with integrity; to do no harm and to carefully take into account the rights and interests of others. All staff are required to sign and adhere to the Help a Child’s Code of Conduct and recruitment is subject to successful completion of all applicable background checks, including criminal record checks.

In this recruitment process we ask the candidate for consent for obtaining the Statement of Conduct. Hereby we inform you that we participate in the SCHR Misconduct Disclosure Scheme.

To help us track our recruitment effort, please indicate in your email/cover letter where ( you saw this job posting.