Senior Resettlement Assistant, LICA5 (UNOPS Assignment)

  • Contract
  • Erbil

Organization: UNHCR - United Nations High Commissioner for Refugees

This Job Opening is available to eligible UNHCR staff members and external applicants.
Senior Resettlement Assistant

Organizational Setting and Work Relationships
A Senior Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent’s primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

– Carry out preliminary interviews and initial assessments to process refugees for resettlement following established procedures.
– Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
– Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor.
– Provide persons of concern (PoC) with up-to-date and accurate information on UNHCR’s resettlement policies and procedures.
– Comply with UNHCR’s standard operating procedures on resettlement, ensuring timely action on cases.
– Follow up on cases from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement.
– Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support.
– Coordinate travel and departure arrangements for refugees accepted for resettlement.
– Organize logistical support for governments undertaking resettlement missions.
– Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.
– Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
– Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters.
– Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
– Assist in mitigating resettlement fraud by reporting suspected fraud.
– Recommend eligible cases for resettlement consideration.
– Provide counselling to PoC.
– Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
International Law;
International Relations;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Not specified

Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning/training activities (e.g., PLP and RSD/Resettlement Learning Programme, resettlement anti-fraud workshop).

Functional Skills
PR-Refugee Resettlement programs
PR-Resettlement Anti-Fraud Policy and Procedures
CO-Cross-cultural communication
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Core Competencies
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Cross-Functional Competencies
Analytical Thinking
Planning and Organizing
Stakeholder Management
Knowledge of English and Arabic is essential
Knowledge of Kurdish (Kurmanji dialect) is desirable
Please update all academic and professional experiences before submitting applications.
Only shortlisted candidates will be contacted.
Shortlisted candidates will be required to attend an eliminatory written test, only successful candidates in the test will be invited for an oral interview.
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Should you face any technical problems, please reach out to HR team by ( Iraq HR – [email protected]) within the widow period of the vacancy notice. Please note that offline application or application by email will not be accepted.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.


See below for this postion’s Operational Context

Resettlement is being used as a protection tool, allowing UNHCR in Iraq to intervene on behalf of the most vulnerable refugees, both Syrian and non-Syrians, particularly those individuals facing immediate protection concerns, those with severe and life-threatening medical conditions that require treatment outside Iraq and the ones who face serious challenges in integrating in Iraq. The strategic use of resettlement is also pursued for Syrians as part of a broader strategy to exercise equitable burden and responsibility sharing and maintain the quality of the protection space for the greater number of Syrian refugees who will continue to be hosted in Iraq.

The Senior Resettlement Assistant will be based in Erbil and will be part of a country-wide resettlement team. The team is headed by the Resettlement & Complementary Pathways Officer in Erbil and consists of approximately 20 resettlement colleagues who are based in Erbil, Duhok and Baghdad. The following duties will be part of the Resettlement Assistant¿s work:

– Interviewing resettlement cases identified through profiling and referrals as directed by the supervisor.
– Drafting RRFs and submitting them for review
– Experience in and or/exposure to protection and/or resettlement case management is essential.
– S/he is needed to have sound demonstrated skills in case management and an understanding of internal UNHCR referral systems.
– Demonstrated awareness of resettlement policies and guidelines is needed.
– Continuous updating of applicant¿s profile data on UNHCR database. So, experience working with Progres V4, UNHCR¿s database, is desirable.
– Counselling of asylum-seekers and refugees throughout the resettlement process. Experience in counselling asylum-seekers and refugees is therefore essential.
– Obligation of confidentiality in all UNHCR procedures
– Assisting the resettlement unit in any other duties required.
– The candidate should be detail-oriented, punctual and have previous experience in working in demanding environments.
Closing date is 01 June 2022

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