Service Desk Analyst

Western Canada Lottery Corporation


This Service Desk Analyst is the first point of contact for WCLC employees to help resolve issues related to equipment and applications. They are responsible for: supporting end user applications, operating systems, backups, new system rollouts, system rebuilds, virus scanning and general troubleshooting.

We are currently looking to add an entry level Service Desk Analyst to our team in Winnipeg for a one – year term.

Key Accountabilities and Responsibilities

Perform PC software builds, installations, upgrades and removals

Provide first level support to WCLC employees regarding PC, network and printer related issue

Maintain the IT Service Management tools; entering, supporting, escalating, following up on and closing tickets

Maintain operational procedural documentation

Other duties as assigned

Qualifications and Competencies

Post-secondary education in Information Technology or computer related field.

Strong knowledge of desktop applications and operating systems

Knowledge of Microsoft products including Office 365

Understanding of ITIL practices – asset, incident and problem management

Superior customer service and communication skills are required

Excellent problem solving and time management abilities

Ability to work as part of a team as well as independently

Join an organization that values collaboration, respect, integrity and an opportunity to grow both professionally and personally.

We offer a challenging, team-oriented work environment, competitive income and benefits, and a good work-life balance.

Don’t gamble with your career…….apply by June 12, 2022.

Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan and Manitoba. The Yukon Territory, Northwest Territories and Nunavut participate as associate members. WCLC’s affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments.

Our vision is to provide a World Class Lottery Experience for our Players including entertaining products, convenient access to products anytime, anywhere and a positive experience in all interactions. WCLC recognizes that it’s our people that make this possible.

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