Supervisor, Customer Interaction (PG F) (2)

Municipal Property Assessment Corporation


The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities, accountable to the Province, municipalities and property taxpayers through our Board of Directors. Our role is to assess and classify all properties in Ontario in compliance with the Assessment Act and regulations set by the Government of Ontario.

We assess more than 5.4 million properties in Ontario, representing more than $3 trillion in property value. These assessments provide the foundation that municipalities use to base the property taxes needed to pay for community services. Learn more about the work we’re doing to make our communities better.

At MPAC, we are committed to cultivating an environment where employees can bring their full, unique and authentic selves to the table, and are inspired to do their best work.

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?

Become a Supervisor, Customer Interaction with MPAC

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more >
As a Supervisor, Customer Interaction in our inbound contact centre, your role is integral to the success of MPAC by leading a team of specialists, supporting growth, and ensuring outstanding customer service to our customers throughout Ontario. We support a healthy work life balance, and our hours of operation are 8 a.m. to 5 p.m. Monday to Friday.

Here’s what you will do as part of the team:
Lead and inspire a team of MPAC Brand Ambassadors;

Promote a culture that supports growth, recognition and opportunity;

Recognize opportunities for improvement and implement changes that enhance the customer experience;

Create dynamic plans and programs that will provide structure and stability;

Participate in the recruitment process and help build a dynamic and diverse team;

Solve problems in a high pace environment;

Analyze trends and provide recommendations for sustainable improvement;

Support a team of Customer Contact Specialists to inform and educate our customers on Ontario’s Property Taxation system and MPAC’s Self-service options;

Committed to producing results.

Here’s what you will need to succeed:
At least 3 to 5 years of progressive supervisory experience;

Advanced proficiency in Microsoft Office;

Excellent team building and motivational skills;

Strong writing and interpersonal skills to create reports and surveys to present findings;

Exceptional listening skills with the ability to communicate clearly to customers offering resolution or referral;

Ability to multi-task in a fast paced environment with strong organizational skills.

Nice to have:
Completion of post-secondary diploma or degree preferred;

Supervisory experience in a call centre environment with a focus on customer service.

What’s in it for you:
Competitive compensation

Great corporate culture

Flexible work

Opportunity for growth

Strong focus on learning, professional accreditation and mentorship

Leading edge technology

Full time MPAC employees also enjoy: competitive benefits package, defined benefits pension plan, three weeks’ vacation to start, parental leave top-up and more.

Our Commitment

Assessment transparency. Accountability to the people of Ontario. Customer focus.

We will be clear and open about the property assessment process and how we arrive at values, continue to deliver cost-effective property assessment services that respect taxpayer dollars, and keep pace with customer needs and explore new ways to build and maintain trust.

Equity, Diversity, Inclusion and Anti-Racism

MPAC is committed to implementing an Equity, Diversity, Inclusion and Anti-Racism strategy.

We are taking important steps towards ensuring that all voices are respected, valued and being heard.

MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves to the table, and are inspired to do their best work.

MPAC is committed to doing our part in the fight against COVID-19 and requires that individuals be fully vaccinated against COVID-19 as a condition of working at MPAC. MPAC recognizes its obligations pursuant to the Ontario Human Rights Code and will provide accommodation where such requests are substantiated. As a result, if you are the successful applicant for a position, you will be required to submit proof that you are fully vaccinated against COVID-19 prior to your first date of employment.

Requisition # MPAC-127-22-2377944

Job Location Canada-Ontario-Pickering

Job Type Permanent, Full-Time

Salary/Rate $75,632 – $94,539 / year

Contract Duration

Number of Positions 2

Start Date of Employment

Posting Date May 11, 2022

Expiry Date May 25, 2022

Department Corporate & Information Services

Branch Customer Contact Centre

Area of Search Open

Hours of work 36.25 hours per week

Ready to apply?

Apply Online, create your candidate profile and upload your resume and cover letter by May 25, 2022 . Please note, only applications submitted through the Applicant Tracking System will be accepted.

Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve.

Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to [email protected]

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.

Job Type: Full-time

Salary: $75,632.00-$94,539.00 per year

Apply Now
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