Supply Chain Supervisor



Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One aspect of the IRC is to provide assistance to refugees resettling in the United States. The IRC opened an office in Phoenix, Arizona in 1994 to provide reception and placement services to newly arrived refugees. The office resettles refugees and provides numerous program services to assist refugees from their arrival through citizenship. The IRC also assists immigrants, low to moderate income individuals, and the community as a whole


IRC’s Global Supply Chain (GSC) encompasses all the systems and support functions vital to implement programs effectively, broad of procurement, logistics, inventory, property, and asset management. GSC authorities ensure that supply chain activities are conducted in the best interest of the IRC and in compliance with applicable policies, Standard Operating Procedures (SOPs) and donor requirements.

The IRC in Arizona’s Operations Department is responsible for the direct or indirect oversight and coordination of all operational functions in the office, resulting in a well-functioning, compliant operational environment. The Operations Department serves as the primary liaison for HQ Regional Functional Leads including Regional HR Partners (RHRP), Supply Chain Advisor (SCA), Regional Safety & Security Director (RSSD), Regional IT Director (RITD) and Global Facilities Director (GFD).

The IRC in Arizona’s Supply Chain Supervisor supports procurement efforts and oversees Contributions-In-Kind (CIK) recordkeeping and reporting requirements. The Supervisor leads procurement efforts and coordinates other related supply chain activities. The Supervisor represents the IRC in Arizona in the local community, working to build relationships with landlords and housing providers which open doors to affordable housing for refugees, Afghan parolees, and other immigrants.

The Supply Chain Supervisor supervises the Inventory Specialist and Logistics Specialists. The Inventory Specialist maintains storage space and is responsible for collecting, tracking and disbursing inventory, including both purchased items and CIK, to refugee and immigrant populations resettled by the IRC and other eligible clients. Logistics Specialist assist in creating, maintaining, and managing the supply chain needs of the many IRC Arizona programs.


Major responsibilities include, but are not limited to:


  • Research potential new vendors for needed furniture and household items and establish new vendor relationships in accordance with IRC procurement policies.
  • Lead procurement and supply chain efforts by managing quotation and selection processes, coordinating with vendors, managing supply lists, and tracking and communicating market prices.
  • Order supplies, equipment, etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs needed.
  • Manage vendor billing/invoices in coordination with Finance team.
  • Work with programs in satellite locations to fulfill their needs.
  • Support the Arizona Welcome Center with the diverse procurement needs that arise.

Inventory supervision

  • Supervise Inventory Specialists managing the on- and off-site storage of household goods and personal effects intended for distribution to IRC clients. Ensure storage facilities are well-secured, clean and properly maintained. Oversee physical inventory counts as needed, recording timely and accurate data within IRC’s data management systems.
  • Ensure accurate recordkeeping to account for and track incoming and outgoing inventory by preparing forms and maintaining thorough records within IRC’s data management systems. Provide accurate and up-to-date digital and physical inventory records for regular reporting purposes.

Other duties

· Supervise Logistics Specialists.

· Coordinate with satellite locations and centers to make sure Supply Chain policies and guidelines are followed and supply chain needs are met.

· Communicate with HQ supply chain team regularly.

· Other duties as assigned.


Position reports to: Operations Manager, IRC in Arizona

Position directly supervises: Inventory Specialist (2); Logistics Specialists (2)

Indirect Reporting: Executive Director, Leadership Team, Welcome Center Team.

Other Internal and/or external contacts:

Internal: IRC Staff, Volunteers and Interns

External: Position helps coordinate services and is responsible for maintaining relationships with appropriate vendors and community partners



· Bachelor’s degree business administration, supply chain management, or similar field strongly preferred. May be substituted with equivalent years of relevant work experience.

Work Experience

· Minimum 3 years of related professional experience; preferably in a not-for-profit or other social services environment.

Demonstrated Skills & Competencies

  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Strong relationship building, diplomacy and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated ability to manage complex logistics involving multiple stakeholders within a limited timeframe
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
  • Superb organization, planning, and logistical skills.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Ability to lift 35+ lbs. safely.
  • Valid driver’s license and access to a personal, insured vehicle.



  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • Occasional weekend and/or evening work is required.
  • This role entails periodic travel in and around the Arizona metro area to attend meetings, carry out the responsibilities outlined above, and represent the IRC with donors, partners, and vendors.
  • At present, the IRC in Arizona office is in the process of re-opening. Hybrid remote/in-person work modifications have been in place to ensure staff and client safety during the COVID-19 pandemic.
  • Staff are provided with IRC laptops and cell phones and must have access to a location with secure internet service where remote work can be performed as needed and according to the schedule negotiated with their supervisor.
  • All staff are required to adhere to IRC’s COVID risk mitigation policies, which may include but are not limited to masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine when needed. In some cases, these policies may be stricter than those imposed at the federal, state, or local level.
  • The IRC in Arizona strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all. Staff are required to adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates under policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work, Fiscal Integrity, and Anti-Retaliation.

Benefits: We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.

COVID-19 Vaccination Requirement:** In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity:** IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

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