Supply Chain Systems Integration and Performance Manager II


Job Summary
CRS is modernizing our Supply Chain systems and processes to support the Agency’s objective of being best-in-class. Among the systems being implemented is an Oracle Cloud Enterprise Resource Planning system, called “Insight” within the Agency, encompassing Finance, Human Resources, and Supply Chain. The web-based, real-time system provides staff the tools they need to work more efficiently and effectively and help to give more visibility and controls of daily operations. Additionally, the Global Supply Chain Management (GSCM) Unit is working with the Global Knowledge and Information Management (GKIM) team to identify and build out technologies and business intelligence tools that will enable us to collect data at every stage of the supply chain and make informed, data-driven decisions.
The Supply Chain Integration and Performance Manager will be the global manager for system and data integration and measurement specialists in GSCM’s Systems and Performance unit. Working with country programs, GKIM, ICT4D, GSCM’s other units, as well as other related departments across the Agency, s/he is responsible for proposing, planning and coordinating the processes and activities related to the development, delivery and integration of software programs, applications, and third-party solutions to drive GSCM’s vision of a best-in-class Supply Chain organization. S/he will provide system and data interfaces as well as dashboards that enable stakeholders to use data analytics to make data-based decisions. To accomplish this, s/he will build and manage a team of direct reports, as well as work in a matrixed organization, to engage stakeholders (e.g., system owners, end-users, and functional experts) to develop a central repository of data, relevant software applications and technologies, and key integrations.
This position requires an independent self-motivate d and analytical individual who can work with varying domestic and international stakeholders. The position is based either at HQ or remotely and reports to the Systems and Performance Director within the GSCM Department. Travel up to 30% may be required (especially for remote workers), primarily domestic but with some international travel.
Job Responsibilities
System Integration

  • Lead the system and data integration strategy for supply chain.
  • Oversee all requirements gathering, analysis, and testing activities to ensure production readiness.
  • Manage SCM workstream project tasks to ensure all staff (direct and dotted) deliver on technical, functional, and training deadlines, and that all roll-out activities are well coordinated.
  • Report to Systems and Performance Director on project status, challenges, and solutions.
  • Lead SCM system integration implementation with strong focus on system adoption and change management in collaboration with the GSCM KML Unit
  • From a functional perspective, ensure integration of Insight with other relevant technologies, such as CommCare, Red Rose, Azure, Power BI, supplier portals, etc., along with new systems incorporated into the Agency’s ecosystem.
  • Review and analyze the effectiveness of existing interfaces, systems and applications, make recommendations for improvement, and develop strategies for implementing the system and process improvements.
  • Act as key focal point for collaboration with key stakeholders, including GKIM, regional offices, and country programs in exploring integration needs, gaps, and solutions. Develop relationship with all relevant departments and country program staff to ensure GSCM engagement on integration solutions. Compile and maintain inventory of relevant SCM software and systems around the Agency.
  • Develop and communicate training and documentation for end users and team members in collaboration with the GSCM-KML team.
  • With GKIM, work with software suppliers to solve any issues.

Performance Measurements

  • Lead the global team to establish GSCM data analytics for use by headquarters, regional, and country staff in collaboration with the GSCM STAR Team and with feedback from Country Programs
  • Oversee project scoping, requirements gathering, analysis and functional specifications, testing, implementation and operational support of data extractions, aggregations and data renderings in functional dashboards.
  • Report to Systems and Performance Director on project status, challenges, and solutions.
  • Responsible for business continuity requirements, business process development and other policy and procedure development.
  • Drive functional process improvement. Work with GSCM STAR Team, regional offices, and Country Programs to identify issues and solutions through the data.
  • With the SC KML Team and GKIM, promote the digital and data literacy skills needed for CP, regional, and global staff to successfully engage with systems, and read and analyze data.
  • Report to Senior Leadership (departmental and regional) on overall trends, areas of concerns, and areas of improvement.
  • Responsible for cross-functional collaboration to ensure successful system and data integrations.

Basic Qualifications
Education and Experience

  • Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, International Development
  • 5+ years experience in implementing and/or supporting information and communication technologies, services and applications
  • 5+ years experience with data extraction, transformation, analysis and rendering in data analytics mediums — reports, graphs, dashboards and other business intelligence tools
  • Experience scoping, analyzing, developing and implementing integration solutions to support cross-system data sharing
  • Experience reviewing and recommending technologies and solutions, performing gap and cost-benefit analysis as needed
  • Experience in project management leadership
  • Proficient with Extract, Transform and Load tools and process is desired.
  • Experience with software development life cycle (Waterfall, Agile) and technologies (cloud, APIs, business intelligence)
  • Experience with an international development organization preferred
  • Experience with Finance and Supply Chain business processes within Non- Governmental Organizations preferred
  • Proven ability to work with cross-functional teams across various time zones (i.e., Africa, Europe/Middle East, Asia, Americas)
  • Proficient with Microsoft Office tools
  • Working knowledge of SharePoint

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

How to apply

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