Technical Project Manager (Supporter Engagement Strategy project), ICTD Valencia, Spain, remote

  • Contract
  • Spain

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world

The overarching strategic goal of UNICEF’s ICT Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions.

The Supporter Engagement Strategy (SES) Digital Platform consists of Salesforce, Microsoft Azure, Power BI and other third-party technologies which will become available for adoption and localization by UNICEF fundraising markets. SES will complement the work in the Digital Revenue Strategy (DRS), with SES delivering the critical functionality to our fundraising and marketing technology.

The Digital Platform includes core digital fundraising, analytics and digital engagement capabilities that are universal across all UNICEF fundraising markets, with Salesforce at the core of the architecture.

The Digital Platform is developed with enterprise architecture as the core principle to enable scalability and localization flexibility to the fundraising markets. The SES Digital Platform provides a set of enablers worldwide to offer a new and improved experience to prospective donors and existing individual supporters through tailored communication and exciting donor journeys with UNICEF.

Continuous growth, implementation, maintenance and support of the SES Digital Platform must be managed to successfully meet the need of stakeholders. A fundraising market leverages the SES Digital Platform (Regional) as the blueprint and localize it with functions unique to the market such as a payment gateway. These localization changes of the market will be done by a regional Salesforce implementing partner and/or third-party vendor. These market specific changes will consolidate back to the SES Digital Platform of the region.

Effective and practical standardization and governance must be implemented.

How can you make a difference?

Under the supervision of the Chief Digital Tools and Platforms, the incumbent of this post will lead as a senior technical project manager and manage the successful implementation and delivery of the technical platform scope of the SES project.

This role will be managing the technical implementation of the core digital platform and coordinate the technical implementations in each country with implementation partners. This includes, but not limited to,

– Planning, design, management of project scope
– Stakeholder management;
– Coordination with Service providers, including UNICEF internal business teams and technical teams and external implementation vendors;
– Risk identification and mitigation;
– Status reporting, project communication;
– Project budget management;
– Technical process improvements and establishing an effective end to end support model;
– Driving the required procurement processes;
– Overseeing the end-to-end system landscape implementation and application integration.

The ideal candidate will lead and engage with external vendors and UNICEF’s internal technical and business teams to ensure a successful SES platform, meeting the established requirements. The consultant will create a collaborative environment guiding process owners and stakeholders to reach project goals. Will ensure that assigned projects meet agreed upon cost, timelines and deliverables set by the statement of work as well the establishment of a successful post production support capability.


o Demonstrate strong project ownership and responsibilities;
o Develop and manage end-to-end project plans and ensure on-time delivery;
o Provide hands-on management during analysis, design, development, testing, implementation, and post implementation phases;
o Perform risk management on projects. Manage project risk and escalate issues to the appropriate level when needed;
o Provide day-to-day coordination and quality assurance for projects and tasks;
o Drive internal and external process improvements across multiple teams and functions;
o Interface with technical teams and business owners for project requirements and scope. Actively track and monitor the project tasks performed by business owners, technical SMEs, and the vendor;
o Define and document the completion of all phases of the project implementation. Create and maintain project management artifacts such as project scope, WBS, status reporting etc.;
o Conduct meetings with project sponsor, stakeholders and project team;
o Prepare briefing notes to project stakeholders, including Project Board;
o Ensure efficient project budget spending;
o Drive and coordinate required procurement processes;
o Monitor, coordinate and provide guidance in the resolution of technical and business-related problems with ICT SMEs, business owners, system integrator and the vendor;
o Maintain positive team atmosphere.

Project Implementation

o Oversee implementation of the solution and related business processes;
o Developing and updating project work plans, and submitting these to the Project Board for agreement and approval;
o Liaise with all project stakeholders, ensuring views of all parties are considered, verified and validated, and appropriately prioritized to meet business objectives;
o Arrange project governance meetings and provide progress reports on functions implemented and updates on the implementation of the solution.

Project Change Management

o Ensure that change management, training and communication activities are identified and executed;
o Oversee the documentation of technical, functional design documents, SOPs and user training.

Project Closure

o Ensure the establishment of a successful post production support capability;
o Ensure that the project, when formally closed, has lessons learned and appropriate documentation to support implemented processes;
o Project records and documents are properly handed over to technical and business leads with clear descriptions of ongoing roles and maintenance activities.

To qualify as an advocate for every child you will have…

Academic Degrees required:

o An advanced university degree (Master’s or higher) in Information Systems Management or  Information Technology, Project Management, Computer Science, Business Administration or related field. A combination of a first university degree combined with minimum 10+ years of project management experience in systems project management (large-scale, global implementations) or software development, technical integration or business operation environments with a proven track record of interfacing with multiple levels of the organization and successful project completion may be substituted for the advanced university degree.

Professional Experience:

o At least 5 years of experience in leading global projects;
o Experience in managing project unknowns, and overcoming them with feasible solutions;
o Experience with enterprise level platforms, including Salesforce and preferably Drupal, Azure integration services and Azure DevOps;
o Experience managing software implementation and understanding of business requirements;
o Knowledge of various ITSM modules (Request, Incident, Problem, Change, Problem, Knowledge, Asset, etc.);
o Detailed knowledge of the Project Lifecycle and fluency in project manager methodologies;
o Experience collaborating across multiple functions and working with operational SMEs, technical resources/ infrastructure and architecture teams;
o Excellent communication & presentation skills (written & verbal) across multiple audiences with ability to influence others while working in a multicultural, multi-ethnic environment with sensitivity and respect for diversity;
o High motivation, enthusiasm, and dedication to deliver results within strict timeframes;
o Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & organizations often outside ‘standard’ working hours;
o High proficiency with Microsoft Office, specifically MS Project, Visio, Excel, and PowerPoint is required;
o Experience with Systems Integration;
o Certification in project management methodology;
o Salesforce, Azure integration services, Azure DevOps and Drupal experience.

Other Skills and Qualifications:

o Experience in the UN system is an asset;

o Fluency in English is required.


This anticipated duration of this assignment will be 11.5 months.  The consultant will work remotely.

Application Instructions

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily/monthly rate will not be considered.


UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

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