Visitor Centre Agent

Tourism Whistler


Job Title: Visitor Centre Agent

Department: Visitor Services

Position Status: Full Time & Part Time, Year Round

About Tourism Whistler

Tourism Whistler is the official marketing and sales organization for the spectacular resort of Whistler, British Columbia. As a not for profit, member-based organization, we operate the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com central reservations.

We are a collaborative team, with a passion for where we are and what we do. We enthusiastically strive to create a positive and fulfilling experience for our team, and we are committed to creating a workplace that requires respect for our people, our partners, and our environment.

If you are passionate about Whistler’s unique mountain culture and want to join an innovative and supportive team, we want to hear from you!

What We Offer

  • A flexible schedule offering work-life balance and time to enjoy the beauty of Whistler!
  • Excellent extended health plan for full time employees and their eligible dependents
  • Wellness program
  • Fun, positive, and supportive team environment

Position Summary

A Visitor Centre Agent acts as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect. With extraordinary customer service, an Agent provides information and insights to guests about the resort of Whistler and province of British Columbia.

Key Responsibilities

  • Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
  • Greet in-resort guests and local residents with exemplary service, providing current and relevant information as requested
  • Serve industry partners by promoting tourism products (businesses, attractions, and special events) via email, telephone and in person on Whistler, the Sea to Sky Corridor, and the province of British Columbia
  • Provide quotes and fulfil activity and accommodation sales for inquiring guests (through Inntopia or online booking)
  • Ensure industry partners’ information is current (i.e. up to date brochures, business hours, admission prices, and contact information)
  • Maintain brochure racks and brochure ordering
  • Responsible for product sales, cash handling and inventory management
  • Follow Tourism Whistler’s health and safety regulations including maintaining a clean workspace
  • Maintain professionalism as a Visitor Centre Agent, with a positive attitude

Knowledge, Skills & Abilities

  • Knowledge of Whistler, the Sea to Sky Corridor and British Columbia is an asset
  • Proactive and resourceful in gaining increased knowledge and understanding of Whistler and the surrounding area
  • Strong computer skills (Microsoft Office & POS systems)
  • Strong written and verbal communication skills, with a focus on guest satisfaction
  • Knowledge of sales, cash handling and selling techniques an asset
  • Being multilingual is an asset

Posting Closing Date: March 21, 2022. Closing date is subject to change based on applicant volume.

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