VN2021/065SV National ICT Officer Officer – NOA


Open to Internal and External Candidates

Position Title : National ICT Officer

Duty Station : San Salvador

Classification : National Officer, NOA

Type of Appointment : One Year Fixed Term (OYFT) with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : November 8th,2021

Reference Code : VN2021/065 SV

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non[1]governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Under the general supervision of the Mission of IOM San Salvador, the direct supervision Resource

Management Officer (RMO) and in close coordination with the ICT Central Team, the incumbent will

be responsible for the planning, implementation, administration, monitoring and functionality of the

Information Communication and Technology (ICT) infrastructure and systems in San Salvador. S/He

will specifically be responsible for the following:

Core Functions / Responsibilities:

• Supervise, coordinate, evaluate, and report on ICT human resources and provide technical

guidance to ICT Staff in the Mission. Participate in recruitment of local ICT staff.

• Supervise and coordinate the activities of the ICT unit in the San Salvador Office and the

Northern Triangle, ensuring that all requests are addressed efficiently, timely, and

accurately. Define and monitor Service Level Agreements for technical support and

customer service cases.

• In alignment with global ICT strategies, define, outline, and coordinate the implementation

of local ICT workplan for the mission.

• Keep abreast of technology changes, advice mission management and project officers on

technological developments, and suggest enhancements to improve office operations and


IOM is committed to a diverse and inclusive environment. Internal and external candidates are

eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are

considered as first-tier candidates.

• Support the mission management in the provisioning of efficient ICT Services. Provide

support in the management of ICT resources (budget, human resources, inventory,

procurement, software licensing, and capacity planning and provisioning of services)

• Establish a proactive and close coordination with other local ICT Assistants/Officers in the

northern triangle, and act as liaison with the ICT Central Team and the Regional ICT Officer.

Ensure that communication flows in all directions of the above.

• Actively participate and collaborate with project officers and mission management in the

preparation of project proposals. Suggest technological solutions and/or validate technical

specifications or requirements for projects containing an ICT Component.

• Ensure that all ICT technical support requests are answered appropriately via email,

telephone call or in person.

• Ensure the required performance and stability of network and systems. Take action and

make recommendations guarantee uptime and/or uninterrupted access to Local, Corporate,

or Cloud Services (including but not limited to LAN, WAN, AWS and Azure Cloud, local

infrastructure (DNS, DHCP, file/print, messaging), VPN, and Server and Virtualization)

• Ensure that networks and systems implementations follow the global ICT standards,

guidelines, and policies.

• Coordinate and make recommendations to the Logistics/Procurement Officer in the

purchase and maintenance of IT/Communication equipment of the mission. Collaborate in

the vendor selection processes (includes but not limited to participating in the sourcing of

vendors, analyzing bids and products, and selection of successful provider).

• Ensure data and system integrity by setting up, administrating, and monitoring IT security

systems: anti-virus, backup routines, patching, access controls and physical security.

• Coordinate and support the installation, operation, monitoring and administration of

network, servers, systems, and services (including but not limited to Cisco network devices,

Windows Servers, communication equipment (PABX, Internet Access, video conference).

• Coordinate, install, and monitor the functioning of standard corporate applications.

• Identify the need, coordinate, and/or deliver end-user training.

• Perform such other related duties as may be assigned.

Required Qualifications and Experience

Education and Experience

• University degree in Computer science, or any other degree in relevant field from an

accredited academic institution with at least two years’ experience.

• A post graduate degree in Management is an advantage.

• Relevant industry certifications such as AWS or Azure (Associate+), Microsoft Windows

Server 2016+ and/or Active Directory (MCP+), Cisco (CCNA+), ITIL v3+, PRINCE2, and others

will be an asset.

• Experience managing or leading an ICT Unit, Department or Division

• Hands on experience in Windows Server system administration and LAN/WAN networking


• Extensive experience in end-user technical support, and computer, network and

communication equipment troubleshooting

• Work experience with international humanitarian organizations, non-government

organizations in a multi-cultural setting is an advantage

• Team-work oriented, capacity to work independently; personal commitment, efficiency,

flexibility, experience in working effectively and harmoniously with colleagues from varied

cultures and professional backgrounds at all levels

• Demonstrated ability to work well under pressure to meet deadlines

• Strong coordination, monitoring and evaluation, analytical, project development, liaison

and reporting skills;

• Excellent writing and communication skills in English are a distinct asset


Fluency in Spanish and English (oral and written)

Required Competencies


• Inclusion and respect for diversity: respects and promotes individual and cultural

differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and

committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to

achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely

manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and


• Accountability: takes ownership for achieving the Organization’s priorities and assumes

responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication;

explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the organization’s vision; assists others to realize and develop their


• Empowering others & building trust: creates an atmosphere of trust and an enabling

environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

How to apply


Interested internal candidates are invited to submit their applications by completing and sending

the Internal Application Form (form attached), a letter of interest, and a CV to the following e-mail

address: [email protected] by November 8th, 2021 at the latest, referring to this advertisement.

External Candidates that comply with the profile will need to send the Resume and a letter of

interest to [email protected] by November 8th, 2021 at the latest, referring to this advertisement.


• The motivation/cover letter should be a maximum of 1 page long and in English. It should state

the position(s) you are applying for

• The CV should be a maximum of 2 pages long and in English.


• Only the applications that comply with the required profile will be taken into consideration.

• Those applications received after the due date or the ones that don’t include the name of the

position, will not be considered.

• This vacancy is open for local staff or international staff with legal permit to work in the Country.

• The attachment shouldn’t weight over 2 MB.

To help us track our recruitment effort, please indicate in your email/cover letter where ( you saw this job posting.