JOB DESCRIPTION

DEADLINE FOR APPLICATIONS

21 August 2025-23:59-GMT-05:00 Eastern Time (Port-au-Prince)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP”s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Purpose:

To support the effective day-to-day delivery of specialized, client-focused, and value-for- money services pertaining to the Management Services portfolio, especially providing support guesthouse management, including support during evacuation and relocation.

Key Responsibilities:

• Coordinate administrative and technical support within the Management Services portfolio to ensure an efficient and high-quality service delivery Guesthouse management pillar.
• Prepare performance reports/dashboard including trend and analysis supported by corrective actions for gaps noted and further provide input to the MSU newsletters for assigned MSU Guesthouse management pillar.
• Ensure all accommodation services (e.g. booking, billing, cleaning, catering, maintenance, security, utilities, transport, internet, and contingency stocks) comply with WFP policies and local regulations.
• Support oversight of guesthouse staff (housekeeping, maintenance, security) and coordinate with Engineering, Security, and TEC to ensure safe and efficient facility operations
• Maintain accurate records of expenditures, revenues, and inventories in systems like Archibus/GEMS; issue and verify guest accommodation invoices for timely submission to Finance.
• Conduct monthly room checks to ensure cleanliness and functionality of amenities; report maintenance issues and oversee both routine and emergency repairs to ensure safe, habitable conditions.
• Keep well-organized records and documentation of all accommodation-relatedactivities, ensuring timely updates in corporate systems for audit and compliance purposes.
• Provide support to guesthouse services for the staff, including support for security- related relocations and evacuations.
• Contribute to the enhancement of field offices in the focus areas of Guesthouse management as field offices will be an integral part of the overall relocation plan and as transit location for all staff traveling outside the Country.
• Monitor resource need within the designated area of responsibility and assist identifying new requirements to enhance operational efficiency and cost-effectiveness of services.
• Collate and analyze data and prepare and/or consolidate reports to contribute to decision-making and efficient management of resources.
• Review and recommend improvements to procedures to contribute to continuous enhancement of services provided.
• Provide timely and accurate resolutions to complex queries to ensure efficient delivery of services in Guesthouse Management.
• Utilize digital tools and technology applications to improve working practices and customer service and effectively adopt new technologies that are introduced at the workplace.
• Ensure the full application of the approved Guesthouse Management SOPs.
• Maintain a high level of customer service, confidentiality, and professionalism in all interactions.

Qualifications and Competencies:

Education:

• Advanced University degree in Business/Public Administration, or other

relevant field relating to office management and administration. First University degree in Business/Public Administration, or other relevant field relating to office management and administration with additional years of related work experience and/or training/courses

Experience:

• At least 3 relevant experiences in business support, administration, or operational management within the UN system or international organizations.
• Skills: Strong organizational and analytical skills, with proficiency in budget monitoring and report preparation. Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment.

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements