JOB DESCRIPTION

Deadline for Applications

October 17, 2025

Hardship Level

H (no hardship)

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

PR3

Staff Member / Affiliate Type

Professional

Reason

Regular > Regular Assignment

Target Start Date

2025-11-01

Standard Job Description

Business Analyst

Organizational Setting and Work Relationships
The Business Analyst is a leading professional who is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration and proactively manages updates from a business transformation leadership perspective, utilizing skills and knowledge of the relevant area.
The incumbent leads client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management.
S/he will be working closely with all relevant stakeholders to enhance the use of state of the art technology within the Area of Responsibility (AoR).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR”s core values of professionalism, integrity and respect for diversity.

Duties
– Recommend functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases.
– Ensure end-to-end integration of business processes across systems within the AoR.
– Ensure continuous systems” support through UNHCR”s governance model, including managed service providers.
– Undertake quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCR”s governance model.
– Build strong business relationship with all stakeholders with respect to applications within the AoR.
– Conduct business analysis and make recommendations on how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management.
– Conduct quality funding analysis in a structured manner for expedited and more comprehensive outputs.
– Identify and analyse funding gaps and surpluses in a systematic way so that necessary resource allocation decisions can be made by the senior management on time.
– Coordinate business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures.
– Advise on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
– Contribute to enhanced analytics (AI, Machine Learning, etc.), reports to UNHCR senior management, e.g. on key business driver insights and performance indicators.
– Coordinate change management for work practice renovation initiatives supported by the systems within the AoR.
– Recommend and analyse benchmarks within the AoR with those of comparable humanitarian organizations.
– Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times.
– Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities.
– Build capacity for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR.
– Undertake and lead relevant system testing, coordinate and liaise with all levels of system support.
– Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; document business requirements and later update related operating procedures and/or training materials.
– Manage and provide advice on basic security features, system roles and responsibilities as well as audit reports.
– Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients.
– Negotiate business requirements with stakeholders.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
International Relations; Information Technology; Business Administration;
Economics; Social Science; or other relevant field.

Certificates and/or Licenses
Business Analysis;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Minimum 4 years of relevant experience at the professional level as a business analyst or project manager in international organizations, public or private sectors, of which at least 3 years should be in an international capacity directly relevant to the functions of this position. Documented relevant work experiences as a business/system analyst. Involvement in systems integration, implementation and related management and organizational change management initiatives in an international or multinational environment, with specific ERP or similar complex system management experience in at least one recent deployment project, preferably within the UN system or international public organization.
Good knowledge of procedures/processes and exposure to provision of support services in an International Organization, preferably specific to configuration and maintenance in a UN or international public organization. Involvement in the analysis, design development and testing of system configurations. Excellent communication, interpersonal and negotiating skills and the capacity to communicate complex technical issues in layman”s terms. Very good working knowledge of standard desktop tools such as MS Office suite and proven capability to learn new software tools. Good knowledge of the UN rules/procedures and processes. Experience in learning/training activities.

Desirable
Extensive knowledge of ERP systems or other complex business applications, including formal training or certification. Experience in business processes analysis and streamlining in the UN using CM applications.

Functional Skills
IT-IT Robotic Process Automation (RPA)
MG-Business Process Innovation
MG-Business Process Re-engineering (BPR)
MG-Change Management
MG-Project Management
CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting)
DM-Data Collection and Analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The incumbent is required to have excellent analytical skills, allowing him/her to make judgement calls and be able to escalate sensitive issues as appropriate. The impact of the work has a high reputational risk to the organization. The incumbent must have demonstrated:

• Ability to deal with sensitive and confidential information.
• Ability to make judgment calls when processing sensitive and confidential information.
• Superior communication skills in English.
• Ability to work in a multicultural environment and manage a diverse team
• Ability to analyze and communicate effectively.
• Ability to work collaboratively across diverse teams and manage competing priorities.
• Demonstrated competencies and natural inclination to service delivery, with special attention to customer relations and creative approaches to finding and implementing solutions.
• Demonstrated experience in managing Supply Master Data – including suppliers, items, locations and inventory organizations within a modern Enterprise Resource Program in International organizations.
• Strong expertise and experience in management and oversight of supply data validity, accuracy and completeness.
• Effective and relevant engagement with internal and external stakeholders for supplier master data validations.
• Proven experience and capacity in workforce training and development – with a focus to information management systems for Supply.
• Cloud ERP/ERP software skills – with focus on supply chain management expertise in developing and managing E2E processes: e.g. Supplier Portal, Tendering and Sourcing, Inventory, and Logistics.
• Database Management skills: Proven expertise in database management and integrating data across various systems.
• Demonstrated varied experience in the area of ERPs including Implementation, Business Analysis, Fit-Gap Analysis, Data Analysis, Configuration Migration, Enhancement and Customization, as well as Product Support and Documentation.
• Demonstrated Oracle Cloud FSCM experience in varied organizations is considered an advantage.

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

Global Shared Services (GSS) provides location-independent transactional services in Finance, Payroll, Human Resources, Supply, and IT, to enable operations to focus on strategic and context-specific priorities globally. The GSS located in Budapest serves as the backbone of the service, which is supported by satellite teams in Panama, Amman, Kuala Lumpur, Dakar, and Nairobi.  The GSS also works very closely will all enabling functions, DPM, DRM, DEPS, and ITS, to ensure policies and controls are implemented and delivered in an efficient manner. The strategic direction and operating modalities of the service are governed by the GSS Advisory Board.

This position is part of the Supply section of the GSS and will report to the Chief of Supply Operational Support, supervising a team of up to 10 (ten) supply master data management staff in national officer and general service categories.

The Unit is responsible and accountable for the verification of the validity, accuracy, completeness of all administrative data for suppliers, as well as the day-to-day interaction with Supply and Finance colleagues and as applicable suppliers, banks, or relevant authorities during Supplier Master Data validation efforts. The unit effectively manages and ensures the administrative and financial information pertaining to suppliers is up to date and complete, in a manner that minimizes any business risk for UNHCR in its interactions with those Suppliers.

The Unit is also responsible for the administration of the Contracts and Frame Agreements within the ERP, including the verification and validation of any relevant data, such as new items that need to be procured or managed by UNHCR, their classification and coding, as well as their linkages with specific Suppliers, financial ceiling and expiration periods.

The primary responsibility of the Business Analyst is to ensure adequate, agile and robust procedures and practices are in place, and especially that:

• All information and documentation pertaining to suppliers and their contractual arrangements with UNHCR are verified and validated for accuracy and completeness, and spend-authorized, readily available to UNHCR procurement and other relevant colleagues, and frequently monitored and updated for compliance with all internal control, public procurement, as well as other governance and supplier relationship requirements.

• Supplier financial and administrative information maintenance is conducted in a timely manner and colleagues in the UNHCR HQ, RBs and Field Offices can transact with the suppliers with confidence in the identity and financial standing of the suppliers, in a way that ensure minimal supplier information or access risk.

• Spend authorized suppliers have the right level of access to the Cloud ERP, through the Supplier Portal, in a way that enables them to see and bid for UNHCR solicitations (commercial Suppliers); and to interact with UNHCR through relevant transactions according to their supplier category.

The unit, in coordination with GSS Finance and SMS will ensure effective management of Supply Master Data objects (Items, Locations, Inventory Organizations, and Suppliers) and the Supplier Portal, thus enabling the proper handling of Supply, Logistics, and Financial transactions related to the tendering, procurement and delivery of goods and services. The unit will ensure that all requests for the creation and maintenance of supplier Master Data are accurate, complete, and compliant with established rules and procedures.

The incumbent will act as a liaison between business process owners in GSS, as well as other relevant entities (e.g. DEPS, DPM, DRM, Information Technology Service (including their technical solution implementers)) to ensure the proper configuration and maintenance of Supplier Master Data, the Supplier Portal and Contract and Frame Agreements Data.

The incumbent will work closely with the user support workstreams within the GSS team and business process owners, regularly updating them on upcoming changes and ongoing discussions so as to manage potential impact on end users. The Business Analyst will also support the development of learning resources and activities aimed at promoting self-learning and capacity building among the user community.

Living and Working Conditions:

Additional Qualifications

Skills

CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting), DM-Data Collection and Analysis, IT-IT Robotic Process Automation (RPA), MG-Business Process Innovation, MG-Business Process Re-engineering (BPR), MG-Change Management, MG-Project Management

Education

Bachelor of Arts: Business Administration, Bachelor of Arts: Economics, Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Social Science

Certifications

Certified Business Analysis Professional – Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Flash Vacancy Notice

Additional Information

Functional clearance

This position doesn”t require a functional clearance