JOB DESCRIPTION

It”s a great feeling to work for a company that does so much good for others around the world!

Education: Required – Bachelor’s degree from an accredited program/university, in a related field.

Experience: Required – 2 years of supervisory experience.

Summary: The Program Supervisor is responsible for providing direct supervision of Case Managers, and the Community Engagement Coordinator through quality assurance and improvement functions

such as home/outreach observation visits, weekly productivity meetings and chart audits.

Essential Functions:
1. Supervisor has oversight of the case managers and community engagement coordinator, services to clients including but not limited to intake assessments, goal setting, case plan development, progress

monitoring, client advocacy and referrals, and community outreach while maintaining compliance with established state and federal standards and requirements.
2. Coordination of supplemental programs and projects such as collaborative improvement, local community coalition involvement and innovation networks including community action networks.
3. Complete accurate documentation in accordance with agency policies and procedures, contract, and regulatory requirements, standards, and program timeline requirements.
4. Review Salesforce reports for compliance with program requirements.
5. Meet all pre-determined reporting deadlines required by program, state, and federal partners. 
6. Meet all federal and state regulatory guidelines and standards that are applicable to this position.

Measurable Deliverables:
1. Meet with direct staff on a weekly basis to review their weekly progress reports and provide guidance as required.
2. Conduct client case audits monthly or as requested by program director.
3. Participate in conference calls with partner agencies as assigned by program director.
4. Ensure appropriate referrals to case managers based on client case histories and needs.
5. Ensure case manager conducts at least 2 routine contacts with clients per month (in-person and/or virtual visits, phone calls, etc.) to establish rapport and ensure assessments are completed in a timely manner.
6. Utilize productivity tools to monitor productivity case managers, and the community engagement coordinator, and to provide constructive feedback.
7. Ensure information is entered into Salesforce as required by agency policy and procedures.
8. Other duties as assigned by program director.

Requirements:
1. Maintain current licenses including any certificates required for the position including, but not limited to: CPR, and First Aid.
2. Meet all federal and state regulatory guidelines and standards applicable to this position.
3. Pass a pre-employment drug screen and random drug screens throughout employment.
4. Provide proof of work eligibility status upon request.
5. Pass pre-employment and biennial criminal background checks.
6. Drive a vehicle and comply with safety procedures in accordance with program requirements.
7. Demonstrate the ability to:
a. Work in a fast-paced environment and maintain control and professional composure, at all times.
b. Communicate effectively in writing and verbally in English.
c. Organize and prioritize responsibilities and duties efficiently.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Maintain confidentiality in all areas of the service population and program operations.
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
8. Bilingual – Spanish is preferred.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Management

#LI-Mid-Senior level

#LI-Full-time