JOB DESCRIPTION

 

Job title: Administrative Agent – PMO IT applications
Domain: Remunerations, Rights and Obligations
Where: Unit PMO.6 – “Digital Solutions” – Brussels
Function Group: FG II
Contract Type: 3a
Express your interest until: 16.10.2025 – 12.00 (noon, Brussels time)

WE ARE

The mission of the PMO (Paymaster Office or Office for the administration and payment of
individual entitlements) is to provide a high-quality and user-friendly service to beneficiaries by
promptly and accurately managing, determining and paying individual rights and expenses (e.g.,
salaries, pensions, sickness insurance reimbursements and mission expenses).

PMO.6 – Digital Solutions, based in Brussels, provides services, solutions, guidance and expertise in
the areas of data and reporting, IT security, IT application coordination and infrastructure.
Consequently, the unit supports the operational and strategic activities of the PMO with the aim to
improve efficiency through information and knowledge sharing, interoperability, integration and
standardisation. The support team provides support to users on any IT issues related to the IT
applications underpinning all the business processes in PMO: salaries and the payroll system,
missions, reimbursement of medical expenses, reimbursement of candidates and experts’ expenses.
In addition to the support of the systems, the team is responsible for the management of access
rights for the applications.

WE PROPOSE

PMO.6 is seeking to hire three Administrative Agents in charge of PMO IT applications. Working
under the supervision of an official or a temporary agent, your responsibilities will be multiple and
varied. Like each member of the support team, you will contribute to:

1. the registration, follow-up and potential escalation of incidents received from colleagues

from all institutions, agencies and post-active service;

2. the application of the rules governing the PMO business in the IT tools;
3. monitoring and systematic analysis of incidents;
4. the maintenance and evolution of documentation for the users of the IT applications;
5. substantive testing, following new developments.

(Reference: Call for interest EC/2025/PMO/423407)

In parallel, you will be involved in the upgrading of the functionalities to be developed in the PMO IT
systems (MIPS, SYSPER, PABS, Payment Factory, JSIS Online, ASSMAL and PMO Mobile) and the
impact in EU LOGIN. This work is crucial for the efficient management of the medical
reimbursements of the institutions and agencies for which the PMO acts as a service provider for
the calculation of medical reimbursements. This work is carried out in close cooperation with the
business and project managers in the other IT sectors at PMO6 and DIGIT.

The selected colleague might also be requested to work elsewhere in the PMO depending on the
needs of the service. This could in particular involve contributing to the PMO’s Front Office efforts,
responding to phone calls and written staff questions.

WE LOOK FOR

We are looking for three persons who are structured, precise and oriented towards the client
service. The ideal profile for the job should demonstrate:

• both autonomy and a good team spirit;
• have experience in analysing and solving problems;
• ability to work in FR and EN (see below)
• have necessarily knowledge of financial entitlements;
• experience with standard office tools and ticketing tools such as SMT or JIRA, is essential;
•

knowledge of Structured Query Language (SQL) and computer tools for data extraction (e.g.
TOAD, InfoView) will be an asset. Professional experience in an IT unit or IT studies
complements the profile.

• Knowledge of the regulatory framework (Staff Regulations, Joint Sickness Insurance

Scheme, General Implementing Provisions, etc.) would be an asset.

• Familiarity with the IT systems used in PMO for missions, human resources and financial
activities (such as MIPS, SYSPER, PABS, Payment Factory, JSIS online, ASSMAL, PMO Mobile,
EU LOGIN) would be an asset;

Additionally, the selected candidates should demonstrate the following personal qualities:

•

In view of the respect of priorities and deadlines, be proactive and prepared to work under
pressure at certain times;

• be able to work as a team and demonstrate responsiveness, availability, methodology and

•

rigour and enjoying human contact and have a taste for customer service;
If not in possession of all the required qualities and knowledge, demonstrate his/her ability
and willingness to learn and be able to demonstrate experience in similar fields.

Operational knowledge of French or English is essential, and good knowledge of the other language
is a strong advantage. Knowledge of any other EU language is an asset.

The candidates are susceptible when needed by the service to provide support to other Sectors.

The pre-selected candidates will be invited to an interview and written test soon after the closing
date for application.

(Reference: Call for interest EC/2025/PMO/423407)

HOW TO EXPRESS YOUR INTEREST?

With a view to guaranteeing equal access to all, the Commission recruits from an open database of
spontaneous applications. The present call for interests aims at helping the recruiters to identify
potentially interested candidates within this database.

In practice, to express your interest, please follow the subsequent two steps:

1.

If you are not registered yet in the open EPSO database, please do so at the following
address: CAST Permanent. Please select under selection procedures for contract agent the
CAST permanent profile that best suits your education and experience.
2. You should send your documents in a single pdf in the following order:

2. completed application form.

1. your CV
Please send these documents by the publication deadline to [email protected] indicating the call for interest reference EC/2025/PMO/423407 in the
subject.

No applications will be accepted after the publication deadline.

 

1. Selection

 Am I eligible to apply?

You must meet the following eligibility criteria when you validate your application:

Our rules provide that you can only be recruited as a contract agent at the European Commission if
you:

General criteria:

• Are a citizen of a Member State of the EU and enjoy full rights as a citizen;
• Have fulfilled any obligations imposed by applicable laws concerning military service;
• Are physically fit to perform the duties linked to the position;
• Produce the appropriate character references as to suitability for the performance of the

duties.

• Have passed an EPSO CAST in the relevant Function Group for this position. At the stage of

the application, it is sufficient to be registered in the EPSO CAST data base.

Qualifications:

(a) Have a level of post-secondary education attested by a diploma OR
(b) a level of secondary education attested by a diploma giving access to post-secondary

education, and appropriate professional experience of at least three years.

Only qualifications issued or recognised as equivalent by EU Member State authorities (e.g. by
the Ministry of Education) will be accepted.

Languages:

• have a thorough knowledge (minimum level C1) of one of the 24 official languages of the

EU2

• AND have a satisfactory knowledge (minimum level B2)3 of a second official language of

the EU, to the extent necessary for the performance of the duties.