JOB DESCRIPTION

Employment Type: Permanent
Contract Duration: 

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page – they are the energy behind everything we do: ONE IATA – We collaborate across teams, TRUSTED – We do the right thing, INNOVATIVE – We make tomorrow better, INCLUSIVE – We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous ”work from abroad” policy, and you get your birthday off!

About the team you are joining

Reporting to the Manager, Settlement Risk Management, the incumbent will be responsible for supporting the risk management process for the assigned countries within the Global Delivery Center (GDC).

What your day would be like

• Monitor risk of losing airlines money by conducting Financial Security versus sales analysis on monthly basis.
• Support the Annual Financial Review process for all Agents including review results, communicate with both Agents and the Global Financial Assessor and follow-up on results requirements.
• Handle all Financial Securities’ related processes including increase, renewal and release of bank guarantees, liquidations and Issuance Bone claims etc.
• Build full knowledge of IATA’s resolutions, cargo and PAX local criteria and SOPs to guarantee compliance.
• Support Agency Management processes including Financial Assessments and Financial Security review.
• Prepare regular and ad-hoc reports.
• Coordinate with several external stakeholders including banks, financial assessors, insurance companies and law firms.
• Provide support to agents and field offices on all risk related matters.
  Support to manage external stakeholders including banks, financial assessors, financial security providers and law firms.
• Involved in the Global project analysis and implementation, which include the business analysis, projects testing and implementation preparations.
• Follow Risk alerts due to big deviations of sales for specific agents.
• Align with Global teams (other location SRM teams) and provide 24*7 service together as required.

We would love to hear from you if

• At least 1 year professional experience in a business support function, preferably in a multicultural/commercial environment. 
• University degree ideally in business administration, or Computer science, or related field;
  Experience within the air transport or travel industry would be an advantage.
• Good grasp of accounting principles and financial analysis;
• Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics. 
• Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up.
  Excellent IT skills, particularly MS office and Excel; proficiency in Customer Relationship Management Tools is an asset.
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds. 
• Fluency in English (written and spoken) and Arabic;
• Knowledge of two or more other languages will be an additional asset.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!