Customer Support Analyst /ICT Officer – Erbil

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

Required Professional Experience

•  Typically requires 5-7 years of relevant technical and business work experience or equivalent work experience in IT Customer Support positions
  •    Willingness and ability to travel domestically and internationally, as necessary. 
  •    Effective in written and verbal communication in English.
• Ability to speak English, Arabic and Kurdish language 

Required Education, training, license, registration, and certification
•    Or IT Industry Certifications (Microsoft, Cisco, Linux, Networking etc)
Or equivalent work experience.
•    Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

Preferred Knowledge and Qualifications
•    Strong communication and problem-solving skills.
•    Strong analytical and detail orientation skills and ability to produce clear written reports.

Travel and/or Work Environment Requirement:
– The position requires ability and willingness to travel domestically and internationally up to 25% of the time.   

Applicant Types Accepted:

Local Applicants Only

Only short-listed candidates will be contacted.

Mode of Application:

If you are interested in this position, to apply, please register at: https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Customer-Support-Analyst-II–ICT-Officer—Erbil_JR43843

No information inquiries will be handled over the phone. Only short-listed candidates will be notified for the interview. The deadline for application is July 21, 2025.

As a Child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks