JOB DESCRIPTION

View Vacancy – MNL – Vice Consul, EO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Consular Roles)

Job Subcategory

Consular

Job Description (Roles and Responsibilities)

Main purpose of job:

The British Embassy Bangkok is a large diplomatic mission of around 140 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on prosperity, trade, security, open societies, consular services and law enforcement.

The Embassy is a modern, diverse and inclusive employer where everyone contributes to the Embassy’s CORE Values of Generosity, Ambition and Courage.

You would be 1 of 5 Vice Consuls in Bangkok, who have the opportunity to make a direct difference to people’s lives in sometimes challenging circumstances. The job includes periodically managing our busy notarial operation, dealing with extremely sensitive cases, and responding to crises and stressful events.

The successful candidate will be working in a fast-paced and complex environment where the ability to work under pressure and provide leadership is vital, as well as achieving and driving high standards of service delivery.

The team are high-performing and have high expectations of their leaders so you will need to provide excellent leadership, motivation, strategic direction and oversight of the day-to-day operations. The levels of responsibility for our successes are significant, as are the rewards.

Roles and responsibilities / what will the jobholder be expected to achieve:

As part of the Consular management team, you will ensure delivery of a high quality consular notarial and assistance service, sharing our responsibility to achieve operational performance targets, in line with Consular guidance, local procedures and targets, with resources used efficiently and workload allocated equitably. You will also ensure we maintain timely and accurate records using the FCDO’s consular casework system. Alongside this you will be responsible for statistics collection and analysis, used for briefings and reports. You will manage a small team of Pro Consuls and at times you may have temporary responsibility for more of the Consular operation and resources.

You will also contribute to the team’s on-going work to create a culture that:

• is positive and inclusive
• focuses on staff wellbeing
• encourages change and innovation;
• recognises and rewards work
• is comfortable giving and receiving feedback

Prevention

Everybody is expected to support with our prevention efforts and we allocate 20% of our time to focus on this area. You will contribute to and lead project groups to deliver prevention projects in line with the business plan and the consular strategy, with a focus on prevention fundamentals. You will also support our work to build and maintain networks of a range of key stakeholders, authorities and partner organisations such as Thai Tourist Police and local hospitals.

Learning

Bangkok Consular team has a dedicated L&D officer, working group and strategy. You will contribute to the development of our L&D programme as well as benefitting from our commitment to develop all our staff. You will focus on the Subject Matter Expert listings, to tailor appropriate L&D ideas.

Business Continuity and Resilience

In crisis /emergency situations you will need to work as required to support the Embassy response (sometimes on a shift pattern working unsociable hours). In times of peak operational demand, you may need to work flexibly within the section. It is likely you would be called upon as Consular Crisis Manager/Support/Deputy.

Other

All staff will be expected to make a corporate contribution to the smooth running of the British Embassy either through committee membership or another voluntary role to support the vision and values of the Embassy.

Resources managed (staff and expenditure)

Line management of a small team of pro-consuls

Essential qualifications, skills and experience

• Previous experience in consular services or in another support-providing organisation.
• Proven ability to lead a multi-skilled team providing motivation, support and development.
• Proven ability to provide timely, direct and appropriate feedback to colleagues on work and behaviour
• Sound judgement and an analytical approach in decision making.
• Ability to drive high quality service standards and plan and prioritise for a busy team using sound judgement, critical thinking and problem solving skills, applying procedures and guidance.
• Considerable experience of working in a customer-facing environment including the ability to support clients and team members in traumatic or difficult circumstances.
• Good self-management and organisational skills
• A high degree of resilience and flexibility, including working unsocial hours in an emergency.
• Proven experience of managing sensitive personal information.
• Proven ability to manage internal and external stakeholder relationships.
• Experience in producing timely and accurate written information in English.
• IT proficiency – Using MS Office, Outlook and ability to learn FCO systems.
• Ability to travel within Thailand and Asia as required.

Language requirements:

Language: Thai (Desirable) and English (Essential)

Desirable qualifications, skills and experience

• Experience of living in or understanding of the United Kingdom, British

Required behaviours

Delivering at Pace, Leadership, Making Effective Decisions, Managing a Quality Service

Application deadline

29 September 2025

Grade

Executive Officer (EO)

Type of Position

Full-time, Permanent

Working hours per week

36

Region

Asia Pacific

Country/Territory

Thailand

Location (City)

Bangkok

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

THB

Salary

74,490

Type of Salary

monthly

Start Date

1 December 2025

Other benefits and conditions of employment

The British Embassy offers a competitive remuneration package, including salary (will be abated for those not liable to tax), benefits, a leave entitlement, health insurance and comprehensive development programme based upon business need and individual staff requirements.

Learning and development opportunities:

The British Embassy Bangkok encourages all staff to develop their capabilities, through both formal training (courses) and informal (job-shadowing, coaching, on-the-job training etc.). The majority of our formal L&D opportunities are drawn from FCDO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training (‘lunch & learn’) or coaching/mentoring. All staff are eligible for 5 L&D days a year.

Working patterns:

This is a full time role – 36 hours/week, Monday to Friday.

We are currently operating a hybrid working pattern with at least 60% of the time being spent in the office.

The Embassy has a smarter working policy and is committed to offering flexible working patterns balanced with the operational requirements of the role. In crisis/emergency situations you may need to work as required to support the Embassy response, sometimes on a shift pattern, which may result in unsociable hours and/or weekend working.

As an inclusive employer we are happy to discuss alternative working patterns at interview or at the point of any job offer.

Other Information:

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

Additional information

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.  

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application, it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles: Civil Service behaviours which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please note that it is likely that any non-Thai national who is successful in securing a role within the Embassy will need to leave the country and re-enter with a specific type of visa if currently living in Thailand or will need to apply for a visa before travelling here if currently based outside of Thailand. Whilst the Embassy can support you with this process, the costs involved will need to be met by the candidate.

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

The British Embassy offers a competitive compensation package including a guaranteed 13th month pay, 20 days paid annual leave (calculated on a pro-rata basis if you join after 1 January), extensive medical insurance and access to a guaranteed 5 days of learning opportunities a year.

The British Embassy Bangkok promotes the following values:

• Collaboration

We support each other and are inclusive

We work closely with others to deliver

• Empowerment

We are innovative and adaptive
We achieve a healthy work-life balance, taking advantage of hybrid working

• Expertise

We build on and champion our diverse skills and expertise
We draw on data, technology and evidence

• Respect

We build trust and value differences
We invite and appreciate other perspectives

• Impact

We take a strategic approach
We prioritise and are all clear on expectations

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements