JOB DESCRIPTION

Job Overview:
The Healthcare Navigator is responsible for coordinating healthcare services and referrals for IRC clients to ensure their medical and mental health needs are promptly identified and treated and they are able to establish a medical home for ongoing care.

Major Responsibilities:
Responsibilities include, but are not limited to:

• Assist in providing comprehensive and required services to IRC clients enrolling or enrolled in Medical services, Behavioral Health services and Initial Health screening.
• Assist with enrollment in social services (including Supplemental Security Income, or SSI, application) that the IRC client is eligible to receive.
• Support timely provision and coordination of medical, dental, and mental health services, particularly for clients with serious health conditions.
• Assist clients with the selection of a primary care physician (PCP) and help schedule initial appointments once the selection has been made, ensuring each client can independently schedule their own appointments.
• Assist clients in resolving barriers to accessing medical and mental health services, including transportation, language access, and financial barriers.
• Oversee the coordination of medical schedules by working with clinical staff at medical facilities and a volunteer pool to ensure refugee health screenings are scheduled and coordinated with the direct service team and to troubleshoot any issues that arise.
• Assist clients to resolve any issues that arise concerning billing for medical services and coordination between Medicaid or other insurance plan and health providers.
• Ensure any urgent medication needs are resolved and that clients know how to fill and refill prescriptions at an accessible pharmacy.
• Assist clients to obtain affordable prescription eyeglasses if needed.
• Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of hard-copy and/or electronic files per donor funding requirements.
• Participate in all program meetings, staff development activities, and other duties as assigned.
• Comply with all policies, procedures and protocols of the agency, placing importance on client confidentiality.
• Other duties as assigned

Job Requirements:
Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Familiarity with U.S. healthcare system and federally-funded healthcare programs strongly preferred.
• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Proficiency in Farsi, Dari, or Pashto required.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle; willing to drive agency van as needed.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements