Reporting & Communication Officer

Reporting & Communication Officer

Solidarites International

Damascus, Syrian Arab Republic (Syria)

About the job

General objective

The RCO is part of the coordination team in Damascus, reports to the Grant and Partnership Coordinator and works closely with the Grant Managers, the program and support departments and the field teams in Syria (northwest and northeast). The RCO will contribute to effective grants reporting and play a key role in strengthening the Syria Mission’s visibility and communication initiatives. The position leads on the development of communication materials and visibility reporting of ongoing grants, in close cooperation with program teams, under the supervision of the Grants Coordinator and Country Director. The Officer supports the roll-out of the mission’s communication strategy and helps ensure that the mission’s achievements are effectively communicated to the communities we work with, our donors, and the broader public.

Main Responsibilities

Communication and Visibility

• Support the roll-out and implementation of the Syria Mission communication and visibility strategy;
• Develop engaging communication materials (factsheets, brochures, presentations, case studies, human-interest stories, infographics, photos, videos, social media content, etc.) in coordination with program teams;
• Ensure visibility requirements of institutional donors are respected and integrated across projects;
• Work with field teams to collect and curate success stories, beneficiary quotes, and quality visual material to highlight program impact;
• Develop content tailored for different audiences, including communities, donors, partners, and the public.

Reporting Support

• Contribute to donor reporting by providing communication-oriented inputs (stories, visuals, case studies, highlights of program impact);
• Support the Grants team in ensuring that reporting formats meet donor visibility requirements;
• Assist in drafting external-facing sections of reports, ensuring they are clear, compelling, and well-presented.

Strategic Engagement

• Liaise with field teams, technical coordinators, and the grants unit to align communication materials with project activities and mission priorities;
• Support the mission in positioning and visibility towards external stakeholders (donors, partners, media, general public);
• Contribute to internal communication efforts to promote cross-team learning and visibility of activities.

Capacity Building

• Provide guidance and basic training to field and program staff on capturing quality photos, quotes, and stories in line with ethical and safeguarding standards;
• Promote adherence to communication guidelines, branding, and donor visibility standards across the mission.

Priorities for the 2/3 first months

• Support the roll-out and implementation of the mission’s communication strategy in coordination with program and grants teams;
• Establish workflows and processes for collecting, managing, and tracking communication content and visibility outputs across the mission;
• Contribute to the development and refinement of communication materials, including stories, visuals, and donor-oriented content, ensuring alignment with the mission’s priorities and visibility standards.

Your profile

EDUCATION & EXPERIENCE

• University degree in Communications, Media Studies, Journalism, Public Relations, International Relations, Political Science, Development Studies, Humanitarian Action, or a related field;
• 3–4 years of experience in the humanitarian or development sector, ideally linked to project implementation;
• 3–4 years of experience in a similar communications or media-related role.

TECHNICAL SKILLS

• Strong writing, editing, and storytelling skills, with the ability to tailor content for diverse audiences;
• Experience producing a range of communication materials, including reports, factsheets, human-interest stories, and social media content;
• Knowledge of donor visibility requirements and experience developing communication and visibility strategies;
• Familiarity with grants, donor reporting, donor communication, or fundraising is an advantage;
• Proficiency in developing clear, compliant visibility materials in line with donor branding guidelines;
• Experience producing visual and multimedia content such as photography, video, or graphic design is a strong asset;
• Basic knowledge of research methods and data analysis.

TRANSVERSAL & SOFT SKILLS

• Strong interpersonal and coordination skills; ability to work effectively across teams and departments;
• Experience working in multicultural environments;
• Creativity, adaptability, and ethical storytelling;
• Information literacy and digital communication competence.

LANGUAGES

• Fluency in English (mandatory);
• Arabic (strong asset);
• French (asset).

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