JOB DESCRIPTION

Background

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

Under the guidance and direct supervision of the ICT Specialist, Analyst or Associate, the ICT Clerk provides ICT and administrative support services to the ICT unit, and provides daily technical support to users of information management tools and technology infrastructure in the Country Office. The ICT Clerk promotes a client-oriented approach.

The ICT Clerk works in close collaboration with Programme, Operations, and projects teams in the CO and UNDP HQ staff to resolve ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities

1.) Support implementation of ICT management systems and strategies.

· Assist in ensuring compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.

· Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings. · Provide ICT help desk support to colleagues in other agencies

· Provide input to the result-oriented Unit workplan.

2.) Ensure effective functioning of the CO hardware and software packages.

· Perform routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.

3.) Assist in providing automation and digitalization support for both CO Operations and Programmes.

· Support in the installation of commercial and in-house developed software and related upgrades.

4.) Support network administration.

· Assist in cloud-based backup and restoration procedures for local drives.

· Provide support to users in virus detection, removal, and prevention.

· Respond to user needs and questions regarding network access.

· Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts.

· Maintain ICT Unit files and logs.

5.) Ensure facilitation of knowledge building and knowledge sharing in the CO.

· Participate and assist in the organization of training for the CO staff on ICT issues. • Provide contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core

Achieve Results

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area
Name
Definition

Business Management
Results-based Management
Ability to manage programmes and projects with a focus on improved performance and demonstrable results.

Business Management
Customer Satisfaction/Client Management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers” needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients” immediate requests, Ability to anticipate client”s upcoming needs and concerns.

Business Management
Working with Evidence and Data

Ability to inspect, cleanse, transform and model data with the goal of

discovering useful information, informing conclusions, and supporting decision-making.

Business Management
Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either

through skillfully grasping their usage or through understanding their

impact and empowering others to use them as needed.

Information Management & Technology
IT Customer Support

Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Information Management & Technology
Network, Communication, and Infrastructure Management

Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

Information Management & Technology
User Experience and Business Analyst
Capacity to translate efficiently user needs into IT requirements around human-centered design.

Required Skills and Experience

Education:

· Secondary education is required with formal training in IT systems, business software (Microsoft Office) and web-based applications. Certifications in ICDL, ITIL and/or MCP are an asset.

· A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement

Experience:

Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant working experience that includes network administration, web design, providing technical support for hardware/software or cloud ERP environments; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.

Experience working with user-centered designs and conducting user research and testing is an asset.

Language Requirements

• Fluency in the UN language of the duty station is required.
• Fluency in the national language of the duty station is required for local staff.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.